Michelle Escobar Guillen
Glendale,CA
Summary
Safety-minded ophthalmic assistant delivering exceptional care and respect to all patients. Motivated team player with over twelve years of experience in the Ophthalmology field. Ready for a new position with a growing organization dedicated to quality service.
Overview
12
12
years of professional experience
Work History
Ophthalmic Technician Lead Assitant
GLENDALE EYE MEDICAL GROUP
02.2016 - Current
- Elicit chief complaints.
- Document visual acuity
- Obtain health history
- Pupillary defect evaluation
- Confrontational visual field
- Goldmann Applanation/tonopen
- Humphry Field Analyzer
- Optos
- Cirrus-HD-OCT
- IOL master 500
- A-scan.
- Prescription refills.
- Prior authorization request (covermymeds).
- Verify medical clearance from for cataract surgeries.
- Assist in minor surgery procedure, such as intravitreal injections and laser procedures..
- Providing basic information to patients about their eye conditions, medications, and post-procedure care.
- Provided exceptional customer service to all patients, addressing concerns promptly and compassionately.
- Streamlined inventory management processes, reducing waste while maintaining necessary supplies for daily operations.
- Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
- Placing orders on Mckesson, Corza and automated ophthalmics.
Receptionist
GLENDALE EYE MEDICAL GROUP
02.2012 - Current
- Registering new patients and updating existing patient information in the electronic health record (EHR) system.
- Verifying patients' insurance coverage and eligibility.
- Collecting co-payments, deductibles, and outstanding balances from patients.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Developed strong working relationships with team members, fostering a positive work environment.
- Billing vision insurances (VSP)
- Contact lens orders
- Medication refills
- Answering patient medical questions.
Education
Associate of Science (AS) Degree - Candidate
GLENDALE COMMUNITY COLLEGE
Glendale, CA07.2025
Certified Ophthalmic Assistant -
IJCAHPO
07-2025
Skills
- Fluorescein angiography
- Indocyanine green angiography
- Instrument Sterilization
- Strong team player
- Effective at multi-tasking
- Strong initiative
- Staff supervision
- 15 years of excellent customer service
- Punctuality
- Dependable
References
References available upon request.
Timeline
Ophthalmic Technician Lead Assitant
GLENDALE EYE MEDICAL GROUP
02.2016 - Current
Receptionist
GLENDALE EYE MEDICAL GROUP
02.2012 - Current
Associate of Science (AS) Degree - Candidate
GLENDALE COMMUNITY COLLEGE
Certified Ophthalmic Assistant -
IJCAHPO
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