Michelle Esparza
San Jose,CA
Summary
Experienced operations manager with over 4+ years. Quick thinking recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills ot drive team and organizational success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Events Manager
The Mountain Winery
05.2021 - Current
- Developed clear and concise internal communications to influence executive stakeholders and maintain project alignment
- Foster strong client relations with vendors and shareholders to uphold a positive brand image
- Lead the seamless execution of events, overseeing on-the-day logistics, troubleshooting, and ensuring a warm welcome for guests
- Delegate event-planning tasks effectively, demonstrating leadership and coordination skills
- Successfully close and finalize contracts with clients, ensuring all parties are aligned on expectations
- Coordinate event logistics, maintaining a strong focus on budget adherence and fiscal responsibility
- Uphold confidentiality and discretion while handling sensitive information
- Conduct full-circle follow-ups with clients, contributing to long-lasting relationships
- Issue accurate and timely invoices to clients, maintaining a robust record of budget compliance
- Coordinate internal company events, ensuring alignment with organizational objectives
- Maintain and update precise client information to enhance communication and future planning
Senior Operations Manager
Elevate 360
10.2020 - Current
- Manage two major accounts for company, Meta and Apple.
- Successfully manage five teams at meta and two teams at apple.
- Spearhead comprehensive management of facility operations, encompassing vendor relations, equipment oversight, scheduling, logistics, layout optimization, guest experience enhancement, special events coordination, and furnishings management
- Provide unparalleled 24/7 client care and services, adeptly handling last-minute requests with a commitment to excellence
- Successfully manage high-profile onsite and offsite events, including VIP gatherings, delivering exceptional experiences for industry and team leaders
- Play a pivotal role in talent acquisition, participating in hiring processes, onboarding, and training to ensure a cohesive and high-performing team
- Cultivate and maintain positive client relationships with vendors and shareholders to foster long-term partnerships
- Proactively address challenges, supporting leadership and clients to mitigate issues while ensuring adherence to established processes and procedures
- Efficiently handle contract management, invoices, purchase orders, vendor additions, and contribute to budget completion efforts
- Provide strategic support for pre-onsite and post-event marketing plans and logistics, overseeing the entire process from conception to completion, including registration, housing, agenda planning, budgeting, meeting space allocation, audio-visual coordination, special events, premiums, transportation, and more
- Achieve success metrics in maintaining high-quality client satisfaction and adherence to budgetary constraints
Marketing Specialist
Bay Bathrooms and Kitchens
11.2020 - 12.2021
- Served as the primary point of contact for all client sales and partnerships, demonstrating exceptional interpersonal and communication skills
- Managed client budgets and fostered positive relationships with vendors to optimize collaboration
- Participated in planning and post-mortem meetings, providing valuable insights for continuous improvement
- Supported HR functions, including payroll, employee breaks, and talent interview scheduling
- Provided administrative support to the CEO, focusing on high-level client services to enhance overall business performance
Education
Bachelor of Science - Business Management
De Anza College
Cupertino, CA10-2025
Skills
Technical: Microsoft Office (Excel, Word, PowerPoint, Outlook, SharePoint) Mac- and PC-literate Google systems (Google Drive, Google Sheets, Google Docs) Quickbooks
Soft skills: leadership, business partnership, project management, communication (executive and interpersonal), conflict resolution, languages (English and Spanish)
Timeline
Events Manager
The Mountain Winery
05.2021 - Current
Marketing Specialist
Bay Bathrooms and Kitchens
11.2020 - 12.2021
Senior Operations Manager
Elevate 360
10.2020 - Current
Bachelor of Science - Business Management
De Anza College
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