Michelle Esparza
Copperas Cove,TX
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
10
10
years of professional experience
Work History
Petroleum Specialist
United States Army
01.2017 - 01.2023
- Subject matter expert on various system performances and equipment; how to store and transport large amounts of fuel from a variety of sources; assembling and disassembling systems
- Safely supervised over 1,000 aircraft refueling missions with zero incidents and ensured adherence with safety procedures
- Operated and maintained light/heavy cargo trucks, under all road and weather conditions
- Maintained physical fitness levels to meet demanding operational requirements and ensure optimal performance under challenging circumstances.
- Utilized critical thinking skills to solve complex problems while working under pressure in dynamic environments.
Cafe Manager
Barnes & Noble
09.2015 - 12.2016
- Develop, implement and manage business plans to promote profitable food and beverage sales
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces.
- Handled business administration functions such as cash register counting, and supply ordering.
- Trained cafe employees to consistently exceed customers' expectations and provide superior service
- Oversaw calendar to manage staff schedule and organize shifts for adequate coverage.
BookSeller/Cafe Barista
Barnes & Noble
08.2014 - 09.2015
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Protect company assets by adhering to all inventory and loss prevention standards, properly completing weekly cycle counts and inventories
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Processed payments and returns on company POS system using proper cash-handling procedures.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Bear Builder/Event Party Leader
Build-A-Bear Workshop
11.2012 - 08.2014
- Problem solving in a rapid and respectful manner during a fast-paced environment
- Suggested products and upsells to maximize store results and enhance guests experience.
- Lead large groups of build a bear parties for sixty minutes; making sure the hemisphere was amusing and well organized
- Complying with company policies, and safety procedures
- Maintained knowledge of current sales and promotions followed policies regarding payments and exchanges.
Education
High School Diploma -
Saddleback High School
Santa Ana, CASkills
- Flexible and adaptable
- Integrity and honesty
- Attention to detail
- Conflict resolution
- Stress tolerance
- Policy Implementation
- Relationship building
- Verbal and written communication
Languages
Spanish
Professional Working
Timeline
Petroleum Specialist
United States Army
01.2017 - 01.2023
Cafe Manager
Barnes & Noble
09.2015 - 12.2016
BookSeller/Cafe Barista
Barnes & Noble
08.2014 - 09.2015
Bear Builder/Event Party Leader
Build-A-Bear Workshop
11.2012 - 08.2014
High School Diploma -
Saddleback High School
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