Michelle Espinosa
Mansfield,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Site Administrator
Mansfield Urgent Care and Pediatric Specialties
10.2021 - Current
- Responsible for the daily management of an off-campus multi- services center, which includes on site urgent care center and other CCMC or CCPN services
- Held ultimate responsibility for the seamless coordination of daily operations at the site, including effective budget management and address complaints
- Provided oversight of front-office business functions by managing and supervising site personnel
- This position facilitates teamwork, ensures physician satisfaction, and implements strategies to improve patient satisfaction and patient flow
- The position is integral in the promotion of referrals to the site and as such is a Cook Children’s representative to events in regional/local areas and for networking opportunities with leadership from other healthcare entities
- Responded to building distress, including security alarms and utility outages. Managed on-site maintenance concerns. Implemented site response to schedule changes caused by inclement weather or other incidents affecting daily operations.
- Coordinated staff meetings and events to foster communication, teamwork, and professional development opportunities for team members.
- Oversaw the procurement of essential supplies, negotiating favorable terms with vendors while maintaining quality standards.
- Contributed to organizational growth initiatives by proactively identifying areas for improvement and implementing data-driven solutions.
- Effectively managed team schedules, ensuring optimal productivity and timely project completion.
- Handled sensitive information discreetly while maintaining confidentiality protocols at all times.
- Provided exceptional customer service, addressing client concerns promptly and professionally to maintain satisfaction levels.
- Assisted in the recruitment process by screening candidates, conducting interviews, and providing recommendations for hiring decisions based on qualifications and fit within the organization culture.
- Conducted thorough site inspections, identifying potential issues and taking corrective action as necessary.
- Implemented process improvements that resulted in increased accuracy of record-keeping and documentation management.
- Provided ongoing support to senior leadership by preparing reports, presentations, updates on key projects as needed.
Clinical Coordinator
Cook Children's Medical Center
04.2018 - 10.2021
- Facilitates teamwork and unit cohesiveness by advocating for an environment that promotes high patient care standards and provider satisfaction
- Collaborative practice with physicians and advanced practice providers
- Coordinate the daily clinical operations: nursing practice, personnel management, staff development, and positive customer relations
- Skillfully and consistently performs daily clinical duties per established policy, procedure, and evidence-based practice
- Managed unit's financial performance.
RN
Cook Children's Medical Center
11.2006 - 04.2018
- Staff nurse in the Emergency Department
- Trained in triage, critical care, trauma and sedations
- Able to manage critical and non-critical patients according to their identified needs
- Nursing care based on the nursing process and in accord with the medical plan of treatment.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
- Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
- Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
RN
Children’s Health Center
01.2003 - 11.2008
- Staff nurse and charge nurse for Neurosurgery and Plastic Surgery
- Provide patient care before and after surgery
- Managed care plans, pain, and discharge teaching.
- Administered medications accurately and safely, reducing medication errors and adverse reactions.
- Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
- Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
- Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
Education
Master of Science in Nursing -
University Of Texas At El Paso
El Paso, TX05.2021
Bachelor of Science in Nursing -
University Of Texas At Arlington
Arlington, TX12.2005
Associate Degree of Nursing -
Dallas County Community College At El Centro
Dallas, TX12.2002
Skills
- Customer Support
- Budget Management
- Team Leadership
- Verbal and written communication
- Complex Problem-Solving
- Staff Training and Development
- Strategic Planning
- Operations Management
- Customer Relationship Management (CRM)
- Performance Evaluations
Certification
- Lean Six Sigma Yellow Belt
- Basic Life Support
- Advanced Cardiac Life Support
- Pediatric Advanced Life Support
- Emergency Nurse Pediatric Course
- Certified Pediatric Nurse
Leadership Experience
- Patient Experience Committee
- Chair- Emergency Department Sepsis Committee
- Trauma Nurse Leader
- Trauma Nurse Core Course Instructor
- Infection Control Committee
- Magnet Champion
- Nurse Manager Council
- Specialty Clinical Coordinator Council
Publications
Chavez, Gabriela, Calhoun, Celeste, Miller, Ean, Espinosa, Michelle, Hardee, Terri, Myrick, Cindy, Optimizing Performance: Emergency Department Sepsis Champions: Past, Present, and Future, Pediatric Quality & Safety, 3, 10.1097/pq9.0000000000000068, 2018
Timeline
Site Administrator
Mansfield Urgent Care and Pediatric Specialties
10.2021 - Current
Clinical Coordinator
Cook Children's Medical Center
04.2018 - 10.2021
RN
Cook Children's Medical Center
11.2006 - 04.2018
RN
Children’s Health Center
01.2003 - 11.2008
Master of Science in Nursing -
University Of Texas At El Paso
Bachelor of Science in Nursing -
University Of Texas At Arlington
Associate Degree of Nursing -
Dallas County Community College At El Centro
- Lean Six Sigma Yellow Belt
- Basic Life Support
- Advanced Cardiac Life Support
- Pediatric Advanced Life Support
- Emergency Nurse Pediatric Course
- Certified Pediatric Nurse
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