Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Espinoza

Specialist
Houston,Texas

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

4
4
years of professional experience

Work History

Resolution Specialist 1 & 3 TNS Vetting Specialist

Walmart
Bentonville, Arkansas
08.2021 - Current
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals
  • Create, maintain, and enter information into databases
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters
  • Conduct searches to find needed information, using such sources as the Internet
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions
  • Learned new skills and applied to daily tasks to improve efficiency and productivity.
  • Participated in team-building activities to enhance working relationships.
  • Resolved problems, improved operations and provided exceptional service.

Sales Associate

Kohls
Houston, Texas
11.2020 - 01.2020
  • Deliver merchandise and collect payment
  • Write and record orders for merchandise or enter orders into computers
  • Explain products or services and prices and demonstrate use of products
  • Answer questions about product features and benefits
  • Stock carts or stands
  • Use computers to produce signage
  • Take photographs of displays or signage
  • Plan commercial displays to entice and appeal to customers
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.

Pharmacy Technician

Designated Hitter, Walgreens
Humble, Texas
02.2018 - 08.2018
  • Use computers to produce signage
  • Take photographs of displays or signage
  • Plan commercial displays to entice and appeal to customers
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
  • Develop ideas or plans for merchandise displays or window decorations
  • Arrange properties, furniture, merchandise, backdrops, or other accessories, as shown in prepared sketches
  • Store, pack, and maintain records of props and display items
  • Deliver merchandise and collect payment
  • Write and record orders for merchandise or enter orders into computers
  • Explain products or services and prices and demonstrate use of products
  • Answer questions about product features and benefits
  • In training
  • Operate cash register to process cash or credit sales
  • Accept prescriptions for filling, gathering and processing necessary information
  • Prepare prescription labels by typing or operating a computer and printer
  • Process medical insurance claims, posting bill amounts and calculating copayments
  • Answer telephone inquiries, referring callers to pharmacist when necessary
  • Operate capsule or tablet counting machine that automatically distributes a certain number of capsules or tablets into smaller containers
  • Greet customers and help them locate merchandise
  • Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration
  • Compound, package, and label pharmaceutical products, under direction of pharmacist
  • Maintain and clean equipment, work areas, or shelves
  • Restock storage areas, replenishing items on shelves.

Sales Associate

Dillards
Houston, Texas
08.2017 - 12.2017
  • Demonstrate or explain products, methods, or services to persuade customers to purchase products or use services
  • Keep areas neat while working and return items to correct locations following demonstrations
  • Sell products being promoted and keep records of sales
  • Set up and arrange displays or demonstration areas to attract the attention of prospective customers
  • Suggest specific product purchases to meet customers' needs
  • Identify interested and qualified customers to provide them with additional information
  • Plan commercial displays to entice and appeal to customers
  • Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor
  • Dress mannequins for displays
  • Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Issue receipts, refunds, credits, or change due to customers
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Assist customers by providing information and resolving their complaints.

Sales Associate

Payless ShoeSource
Houston, Texas
02.2017 - 07.2017
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Issue receipts, refunds, credits, or change due to customers
  • Assist customers by providing information and resolving their complaints
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change
  • Greet customers entering establishments
  • Answer customers' questions, and provide information on procedures or policies
  • Process merchandise returns and exchanges
  • Assist with duties in other areas of the store, such as monitoring fitting rooms or bagging and carrying out customers' items
  • Maintain clean and orderly checkout areas and complete other general cleaning duties, such as mopping floors and emptying trash cans
  • Stock shelves, and mark prices on shelves and items.

Manager

McDonalds
Houston, Texas
10.2014 - 02.2017
  • Maintain sanitation, health, and safety standards in work areas
  • Clean, stock, and restock workstations and display cases
  • Prepare and serve beverages such as co ee and fountain drinks
  • Inspect restrooms for cleanliness and availability of supplies and clean restrooms when necessary
  • Inspect dining and serving areas to ensure cleanliness and proper setup
  • Operate cash registers to accept payments for food and beverages
  • Take and prepare to-go orders
  • Answer telephone calls and respond to inquiries or transfer calls
  • Speak with patrons to ensure satisfaction with food and service, to respond to complaints, or to make conversation.

Education

Associate of Science -

Lonestar College System

undefined

LoneStar College System

High School Diploma - undefined

MacArthur Senior High School

Skills

undefined

Timeline

Resolution Specialist 1 & 3 TNS Vetting Specialist

Walmart
08.2021 - Current

Sales Associate

Kohls
11.2020 - 01.2020

Pharmacy Technician

Designated Hitter, Walgreens
02.2018 - 08.2018

Sales Associate

Dillards
08.2017 - 12.2017

Sales Associate

Payless ShoeSource
02.2017 - 07.2017

Manager

McDonalds
10.2014 - 02.2017

Associate of Science -

Lonestar College System

undefined

LoneStar College System

High School Diploma - undefined

MacArthur Senior High School
Michelle EspinozaSpecialist