Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Michelle Estepe

Boston,MA

Summary

Experienced RN skilled in medication administration and patient education. Enhanced patient satisfaction through compassionate care and effective communication. Proven ability to develop individualized care plans and mentor staff, fostering a collaborative environment that improved health outcomes and streamlined discharge planning.

Professional healthcare provider prepared for this role. Adept at patient care, medical procedures, and clinical documentation. Strong focus on team collaboration and achieving outcomes. Reliable, adaptable, and skilled in critical thinking and time management.

Overview

21
21
years of professional experience
1
1
Certification

Work History

RN Clinical Manager

United Healthcare Group
04.2022 - Current
  • Medication teaching as well as setting up medication packs and med minders for member accuracy.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.
  • Ordering of medical supplies to meet member's functional needs.
  • Educated patients, families and caregivers on diagnosis and prognosis, treatment options, disease process, and management and lifestyle options.
  • Developed strong relationships with patients'' families, providing emotional support while addressing concerns or questions about care plans.
  • Managed care from admission to discharge.
  • Mentored new nursing staff, contributing to a supportive work environment.
  • Educated family members and caregivers on patient care instructions.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

RN

Suburban Home Health Care
08.2014 - 03.2023
  • Administered medications accurately and safely, reducing medication errors and adverse reactions.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Improved patient outcomes by providing high-quality nursing care and implementing evidence-based practices.
  • Educated patients on disease management and self-care techniques, promoting lifestyle changes for improved health.
  • Served as a liaison between physicians and patients'' families to facilitate clear communication regarding treatment options and progress updates.
  • Trained new nurses in proper techniques, care standards, operational procedures, and safety protocols.
  • Assessed patient conditions promptly upon admission to determine appropriate interventions and prioritize care needs.
  • Provided emotional support to patients during challenging times, fostering a sense of trust and rapport that contributed to better overall wellbeing.
  • Provided direct patient care, stabilized patients, and determined next course of action.
  • Monitored patient reactions to drugs and carefully documented findings.
  • Managed patient caseloads effectively, ensuring timely interventions and thorough follow-ups to mitigate potential complications.
  • Devised individualized care plans tailored to each patient''s unique situation, optimizing clinical outcomes.
  • Implemented infection control measures, maintaining a safe environment for both patients and other staff.
  • Coordinated discharge planning efforts with social workers, case managers, and other multidisciplinary team members for smooth transitions posthospitalization.
  • Administered medications and treatments as prescribed by physicians.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.

Clinical Team Assistant

Caretenders/Almost Family
09.2004 - 08.2014
  • Ensured accurate record-keeping by maintaining an organized database of important company information and documentation.
  • Delivered outstanding support during peak periods or staff shortages to maintain seamless operations.
  • Enhanced team productivity with effective organization of files and documents for easy access.
  • Supported project completion by coordinating tasks, resources, and deadlines among team members.
  • Optimized office workflows by identifying inefficiencies and proposing viable solutions for improvement.
  • Spearheaded new employee onboarding processes, fostering a welcoming environment for all new team members.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Responsible for payroll/billing of all staff including field/office.
  • Input all patient data into system and submitted to state for review.

Education

Snowden International At Copley
Boston, Ma

Associate of Science - Nursing Science

Laboure College
Milton, Ma

Skills

  • Basic life support
  • Clinical judgment
  • Compassion and empathy
  • Discharge planning
  • Geriatric care
  • Health promotion
  • Community health
  • Cultural history
  • Medication and IV administration
  • Direct patient care
  • Patient assessment
  • Team coordination
  • Patient education and counseling
  • Medication administration
  • Strong clinical judgment
  • Patient monitoring
  • Precepting
  • Infection control measures
  • Care plan development
  • Professional bedside manner
  • High level of autonomy
  • HIPAA education
  • EMR / EHR
  • Wound care
  • Emotional awareness
  • Family education
  • Chronic disease management
  • Lab result interpretation
  • Call triaging
  • Phelebotmy

Certification

  • Licensed RN - 13 years
  • BLS-CPR

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

RN Clinical Manager

United Healthcare Group
04.2022 - Current

RN

Suburban Home Health Care
08.2014 - 03.2023

Clinical Team Assistant

Caretenders/Almost Family
09.2004 - 08.2014

Snowden International At Copley

Associate of Science - Nursing Science

Laboure College

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Michelle Estepe