Michelle Eugenio
Fairfield,CA
Summary
Highly capable of providing excellent customer service
Extensive years of experience in administrative work
10+ years of experience in cash management
Strong organizational skills and detail oriented
Capable of multitasking and critical problem solving
Ability to collaborate with others
Overview
8
8
years of professional experience
Work History
Member Representative
Travis Credit Union
08.2023 - 01.2024
- Inbound and outbound calls for member’s inquiry
- Assists members on opening new accounts (Savings/Checking, CD, Money Market)
- Take loan applications such as personal, car loan and mortgage refinancing
- Process payments over the phone
- Post and update member’s information
- Troubleshoot online banking
- Identify and escalate member’s issue.
Patient Access Ambassador
Northbay Hospital
06.2021 - 06.2023
- Admission/patient registration
- Insurance verification and collection of patient’s demographic information
- Balance cash register and process record deposit.
Accounts Payable/Receivable
P&G Homeowner Association Mgt.
02.2020 - 06.2021
- Take HOA payments and post processed payments
- Invoice HOA members
- Review delinquent accounts and send collection statements
- Updates new and old accounts.
Administrative Assistant
Nicklin Community Mgt
11.2017 - 02.2020
- Review CC&R’s rules and regulations
- Process Condo Certification
- Updates homeowner’s information
- Process HO property dues and balances
- Perform administrative documentation
- Send out violation and compliance letters.
Office Manager
Dr David Suttie Pediatrics, Dentistry
10.2015 - 10.2017
- Process insurance claims
- Coordinate treatment planning
- Post and deposit payments
- Maintain patient’s account and reconcile
- Review past due and delinquent accounts.
Education
Dental Assisting -
Regional Occupational Program
Fairfield, CASkills
- SalesForce
- Silver Cloud
- Eaglesoft
- Cerner
- RemoteLite
- Database Mgt
Languages
English
Native or Bilingual
Timeline
Member Representative
Travis Credit Union
08.2023 - 01.2024
Patient Access Ambassador
Northbay Hospital
06.2021 - 06.2023
Accounts Payable/Receivable
P&G Homeowner Association Mgt.
02.2020 - 06.2021
Administrative Assistant
Nicklin Community Mgt
11.2017 - 02.2020
Office Manager
Dr David Suttie Pediatrics, Dentistry
10.2015 - 10.2017
Dental Assisting -
Regional Occupational Program