MICHELLE EVANS
Kansas City,MO
Summary
Reliable Seller with expertise in online selling, inventory management and complaint handling. Offering 7 years background building and managing online stores and marketing products to prospective customers. Customer-oriented individual dedicated to expertly resolving customer issues and complaints.
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Claims Adjuster position. Ready to help a team achieve company goals.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Marketplace Seller
Eccomerce
- Maintained current knowledge of evolving changes in marketplace.
- Developed promotional strategies to increase awareness and achieve sales goals.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Responded to customers' complaints regarding service and product quality to solve issues.
- Consulted with businesses to supply accurate product and service information.
Risk Interviewer
Quest Diagnostics
04.2017 - 06.2017
- Conducted interviews with participants to assess eligibility.
- Utilized behavioral-based interviewing techniques to evaluate candidates' experience and skills.
- Devised and implemented effective interviewing techniques and strategies to identify best candidates for each position.
- Assisted in coordination of on-site interviews, managing schedule to stay organized.
- Conducted phone and video interviews to assess candidates based in remote locations.
Customer Service Representative
UPS
09.2016 - 12.2016
- Answered inbound calls
- Tracked packages and provided tracking status
- Updated customer accounts
- Transferred customer to appropriate departments
- Provided excellent customer service
- Data entry
Cashier
Lowe's Home Improvement
05.2014 - 08.2015
- Provided a positive customer experience with fair, friendly, and courteous service
- Completed register sales on a cash register by scanning items, itemizing and totaling customers purchases
- Resolved customer issues and answered questions
- Bagged purchases
- Processed return transactions
- Processed credit card transactions
- Processed credit applications for store card accounts
Collections Representative
AMG Services
08.2012 - 08.2013
- Kept track of assigned accounts to identify outstanding debts
- Planned course of action to recover outstanding payments
- Located and contacted debtors to inquire of their payment status
- Negotiated payoff deadlines or payment plans
- Handled questions or complaints
- Investigated and resolved discrepancies
- Created trust relationships with debtors when possible to avoid future issues
- Updated account status and database regularly
- Alerted superiors of debtors unwilling or unable to pay when necessary
- Complied with requirements when legal action is unavoidable
- Processed debt payments via pay by phone or payment arrangement
- Made inbound and outbound calls to debtors
Cage Cashier
Argosy Casino Health and Spa
08.2011 - 05.2012
- Processed various cash transactions and answered gaming customer questions.
- Moved currency, coins and chips following exact security protocols.
- Secured casino funds not in use after balancing cash drawer.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Sold chips, tokens or tickets to patrons based on individual needs.
- Quickly and accurately counted drawers at start and end of each shift.
Money Center Cashier
Walmart
08.2009 - 08.2011
- Identified and resolved discrepancies and errors in customer accounts.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Performed cash, card and check transactions to complete customer purchases.
- Worked with floor team and managers to meet wide range of customer needs.
- Operated cash register to record transactions accurately and efficiently.
- Lifted up to 50 pounds at once and used forklift to move heavier loads.
- Handled cash with high accuracy and took care to check bills for fraud.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Customer Service Representative
NCO Financial Systems
08.2008 - 03.2009
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded proactively and positively to rapid change.
- Provided primary customer support to internal and external customers.
- Processed customer service orders promptly to increase customer satisfaction.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cashier
Taco Bell Long John Silvers
07.2007 - 07.2008
- Took orders and prepared food
- Assisted in resolving any service or food issues
- Maintained food safety standards
- Maintained a clean work and dining environment.
- Built relationships with customers to encourage repeat business.
- Upsold additional products and services to customers, increasing revenue.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
Carhop Server
Sonic Restaurant
05.2005 - 06.2007
- Ensured prompt and accurate delivery to drive-thru and drive-in customers
- Served food and drink to customers
- Operate drive-thru window
- Cleaning
- Ensured customer satisfaction
- Prepared meals operated drive-thru, and expedited orders
- Fast-paced multitasking such as taking customer and drive-thru orders, making drinks, and taking out customer orders
- Performed a variety of functions including servicing customers in their car, drive-thru and general service.
Cook's Helper
Teresa's Drive Inn
01.2003 - 05.2003
- Prepped ingredients using blenders, mixers and slicers to achieve recipe requirements.
- Followed recipes closely for consistent taste, quality and presentation.
- Removed trash and cleaned kitchen garbage containers.
- Maintained composure and work quality while under stress.
- Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
Education
Adjuster All Lines Pre Licensing Certification - Insurance
Adjuster Pro
11201 N Tatum Blvd Ste 300 Phoenix Arizona 8502803.2023
GED - Business Technology
Denison Job Corps
Denison, IA04.2004
Skills
- Revenue Projections
- CRM Systems
- Retail Arbitrage
- Margin Selling
- Online Auctions
- Shipment Processing
- Online Platforms
- Store Displays
- Effective Customer Communication
- Client Correspondence
- Facebook Marketplace
- Answering Customer Questions
- Outreach Initiatives
- Supplier Negotiations
- Inventory Management
Certification
- Certified Texas All Lines Claim Adjuster
- CIE - Certified Insurance Examiner
Timeline
Risk Interviewer
Quest Diagnostics
04.2017 - 06.2017
Customer Service Representative
UPS
09.2016 - 12.2016
Cashier
Lowe's Home Improvement
05.2014 - 08.2015
Collections Representative
AMG Services
08.2012 - 08.2013
Cage Cashier
Argosy Casino Health and Spa
08.2011 - 05.2012
Money Center Cashier
Walmart
08.2009 - 08.2011
Customer Service Representative
NCO Financial Systems
08.2008 - 03.2009
Cashier
Taco Bell Long John Silvers
07.2007 - 07.2008
Carhop Server
Sonic Restaurant
05.2005 - 06.2007
Cook's Helper
Teresa's Drive Inn
01.2003 - 05.2003
Marketplace Seller
Eccomerce
Adjuster All Lines Pre Licensing Certification - Insurance
Adjuster Pro
GED - Business Technology
Denison Job Corps
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