MICHELLE EVELYN
TORRANCE
Summary
Dynamic professional with over two decades of expertise in customer service, project management, and data analysis. Recognized for exceptional problem-solving and organizational skills, complemented by advanced communication abilities that facilitate effective collaboration. Proven track record of successfully managing diverse projects while nurturing strong client relationships, dedicated to driving collaborative success in business and legal environments. Committed to leveraging extensive experience to enhance operational efficiency and contribute to organizational growth.
Overview
30
30
years of professional experience
Work History
Entrepreneur
05.2007 - 10.2024
- Lead design and landscaping projects from $5,000 to $80,000, enhancing client satisfaction.
- Consult with clients to develop tailored design plans, ensuring alignment with their vision.
- Select high-quality materials that met project and customer desires.
- Manage project teams, conducting research and coordinating tasks for optimal outcomes.
- Successfully built a positive reputation for outstanding results and integrity and exceptional professionalism overall.
Paint Sales Specialist
Ganahl Lumber Co.
04.2018 - 08.2024
- Assist customers in all areas from color selection to product needs, bringing satisfaction and driving repeat sales.
- Efficiently operate office equipment, maintaining high productivity and smooth workflow.
- Manage stocking products and product availability along with accurate records.
- Support sales promotions, increasing customer engagement and boosting sales.
- Cash handling, answering phones and emails and some office duties.
Professional Color Advisor
Dunn Edwards Paint Co.
04.2015 - 04.2018
- Guided clients in color and product selection, for overall satisfaction and project success.
- Worked with contractors and developers to assist in color design for malls, churches, schools and homes.
- Handled projects efficiently, always meeting deadlines and exceeding expectations.
- Boosted store sales over 30% continuously.
Customer Sales Associate II
Lowes
02.2013 - 04.2015
- Resolved customer needs efficiently across departments, enhancing satisfaction and loyalty.
- Trained in various areas, boosting product knowledge and operational flexibility.
- Maintained organized inventory, ensuring a well-ordered store environment.
- Collaborated with team and customers, fostering a positive and professional atmosphere.
- Utilized strong communication skills to significantly improve customer satisfaction.
Medical Records Tech/ Clerk
Brotman Medical Center
09.2003 - 09.2006
- Monitored and prepared medical records, ensuring accurate and timely distribution.
- Maintained up-to-date patient records, adhering to all regulatory standards.
- Organized documents for interdepartmental and external use, improving operational efficiency.
- Handled confidential information in strict compliance with HIPAA laws and state requirements.
- Accurately transferred patient information, supporting local and statewide healthcare operations.
Medical Records Clerk
Kaiser Permanente Hospital
04.1991 - 08.1997
- Compiling records and maintaining correct order of files with the ability to learn multiple types of software.
Education
Associate of Science - Paralegal Studies
El Camino College
Torrance, CA12-2026
Certificate - Real Estate Salesperson
Glendale Community College
Glendale, CA06.2012
Associate of Arts - Interior Design
American Intercontinental University
Los Angeles, CA08.2005
Skills
- Project coordination
- Data interpretation
- Effective communication
- Effective organization
- Analytical problem-solving
- Project oversight
- Client support
- In-depth product knowledge
- Prioritization and scheduling
- Effective deadline management
- Team building
- Strategic business planning
- Strategic operational planning
- Client acquisition strategies
- Financial management
- Business operations management
- Financial oversight
- Customer loyalty strategies
- Payroll management
- Procurement planning
- Effective delegation
Timeline
Paint Sales Specialist
Ganahl Lumber Co.
04.2018 - 08.2024
Professional Color Advisor
Dunn Edwards Paint Co.
04.2015 - 04.2018
Customer Sales Associate II
Lowes
02.2013 - 04.2015
Entrepreneur
05.2007 - 10.2024
Medical Records Tech/ Clerk
Brotman Medical Center
09.2003 - 09.2006
Medical Records Clerk
Kaiser Permanente Hospital
04.1991 - 08.1997
Associate of Science - Paralegal Studies
El Camino College
Certificate - Real Estate Salesperson
Glendale Community College
Associate of Arts - Interior Design
American Intercontinental University
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