Michelle Everett

• Built strong relationships with clients through exceptional communication and personalized service.
• Organized trips for individual, family and business travelers.
• Worked closely with clients to understand unique needs and meet specific travel desires.
• Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
• Managed complex itineraries for multi-city trips, balancing client preferences with logistical constraints.
• Assisted clients in navigating visa requirements and other travel documentation, minimizing potential issues during their trips.
• Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
• Streamlined booking processes for increased efficiency and reduced client wait times.
• Informed clients of travel policies and utilized preferred vendors to maximize company profits
• Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
• Advised clients on visa, passport and security requirements relating to destinations and confirmed flight details for each reservation.
• Assisted clients with flight changes and cancellations to minimize travel disruptions.

• Utilized understanding of exchange or reissue ticketing entries to avoid debit memos arising from incorrect ticketing or incorrect application of Type rules and procedures.
• Managed complex international travel arrangements, ensuring smooth and seamless experiences for business travelers.
• Booked tickets for air, rail, and ground transportation.
• Applied fare rules equitably to effectively meet needs of diverse business clients.
• Maintained strict confidentiality of sensitive client information, ensuring trust and discretion in handling corporate travel arrangements.
• Saved clients on overall travel costs by finding most affordable ticket and lodging options.
• Provided exceptional customer service by addressing inquiries promptly and resolving issues efficiently, fostering long-term client loyalty.
• Maintained thorough knowledge of industry trends and developments to provide informed guidance to clients navigating a dynamic marketplace.
• Developed loyal client base due to excellent listening and research skills and keen understanding of travel budgets.
• Streamlined booking processes for increased efficiency, resulting in reduced turnaround times for travel reservations.

Worked directly with customers booking mainly flights, cars and hotels