Michelle Everman
Bainbridge,IN
Summary
Reliable medical office professional offers 20+ years of experience working in busy settings with high patient volumes.
Overview
15
15
years of professional experience
Work History
Legal Secretary
Forcum & Forbes
Hartford City, IN
09.2020 - 05.2024
- Efficiently operated a variety of communication devices such as multi line phone systems, fax machines, and dictaphones.
- Drafted, edited and finalized legal documents such as contracts, pleadings and motions.
- Organized case files by creating and maintaining document filing systems for easy retrieval of information.
- Answered incoming calls from clients and attorneys to provide assistance or route calls to appropriate personnel.
- Prepared correspondence, memos, reports and other legal documents using Microsoft Word.
- Coordinated court filings including scheduling hearings, filing deadlines and calendaring events.
- Maintained attorney calendars by keeping track of appointments, meetings and conferences.
- Greeted visitors to the office in a professional manner while providing support to attorneys as needed.
- Transcribed dictation from audio recordings into written form utilizing digital recording equipment.
- Photocopied all correspondence, documents and other printed materials.
- Proofed documents and submitted to attorneys for review.
- Composed and revised legal documents, letters, depositions and court documents.
- Drafted letters and prepared legal correspondence for attorneys and legal assistants.
- Received and disbursed incoming mail.
- Coordinated and scheduled meetings and telephone conferences.
- Mailed and arranged for delivery of legal correspondence to clients, witnesses and court officials.
- Checked office supplies stock and placed orders to maintain levels.
- Processed and distributed invoices to bill clients.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Processed electronic or physical court filings for attorney's practice.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
Customer Service Representative
Marion General Hospital
Marion, IN
10.2016 - 08.2020
- Provided customer service to patients regarding billing inquiries and account information.
- Assisted in resolving patient complaints related to account balances, insurance coverage, and payment plans.
- Processed payments from patients and maintained accurate records of all transactions.
- Researched discrepancies in patient accounts to determine appropriate resolution.
- Interacted with other departments within the organization such as finance, accounting, IT, and Human Resources when necessary.
- Maintained detailed notes on all patient interactions for future reference purposes.
- Handled processing of electronic insurance payments
- Ensured timely and efficient processing of daily deposits.
- Managed cash drawer transactions efficiently on a daily basis.
Medical Office Assistant
IU Health Ball Memorial Physicians
Hartford City, IN
09.2009 - 10.2016
- Greeted patients and visitors in a professional and friendly manner.
- Scheduled patient appointments, answered incoming calls, and assisted with inquiries.
- Collected payments from patients for services rendered.
- Verified insurance coverage for each patient visit.
- Managed medical records using an electronic health record system.
- Prepared patient charts prior to each appointment.
- Performed basic clerical duties such as filing documents, entering data into the computer system, photocopying forms and documents.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Accurately entered billing codes into the computer system for reimbursement purposes.
- Provided education to patients about their medications or treatments.
- Scheduled appointments for patients via phone and in person.
- Assisted with referrals and prepared medical records for patients.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained confidentiality of records relating to clients' treatment
- Received and screened telephone calls and visitors by determining or addressing needs.
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Submitted diagnosis and procedure codes for insurance companies.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Communicated with patients with compassion while keeping medical information private.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Prepared reports, invoices, letters, or medical records using word processing, spreadsheet, or other software applications.
- Performed bookkeeping duties, preparing and sending financial statements or bills.
Education
Associate of Science - Juvenile Corrections
Vincennes University
Vincennes, IN05-1998
Skills
- Drafting legal documents
- Word Processing
- Appointment Setting
- Document Preparation
- Insurance Verification
- HIPAA understanding
- Payment Processing
- Insurance Billing
- Clerical Support
- Invoice Processing
- Scheduling
- Customer Service
- Data Entry
Affiliations
- I enjoy being a mom to my 22 year old son and a dog mom to Rizzo and Sam
- I just became a wife
- I love to bowl and read
References
References available upon request.
Timeline
Legal Secretary
Forcum & Forbes
09.2020 - 05.2024
Customer Service Representative
Marion General Hospital
10.2016 - 08.2020
Medical Office Assistant
IU Health Ball Memorial Physicians
09.2009 - 10.2016
Associate of Science - Juvenile Corrections
Vincennes University
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