Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Moore

French Gulch,KY

Summary

Dynamic General Manager at NSFit Inc with a proven track record in employee training and conflict resolution. Successfully developed marketing strategies that enhanced brand awareness and improved customer satisfaction. Adept at managing operations and fostering effective communication, consistently achieving organizational goals while maintaining high service standards.

Overview

17
17
years of professional experience

Work History

General Manager

NSFit Inc
Redding, CA
07.2023 - Current
  • Assisted in the recruitment process by interviewing potential candidates for open positions.
  • Developed marketing strategies designed to increase brand awareness within target markets.
  • Coordinated training activities for employees to ensure compliance with company policies and procedures.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
  • Resolved customer complaints quickly while maintaining high quality standards of service delivery.

Billing Special

Roseburg Chiropractic Center
Roseburg, OR
03.2020 - 01.2022
  • Identified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Participated in meetings with physicians and other healthcare providers regarding coding compliance standards.
  • Generated reports from software systems to track claim status and denials.
  • Conducted audits of medical records to identify missing or incorrect documentation that could affect accurate coding and billing.
  • Facilitated payment arrangements with patients and guarantors who were unable to make full payment at time of service.
  • Provided customer service support via phone or email regarding account balances or other inquiries related to billing issues.

Staffing Recruiter

Elwood Staffing
Roseburg, OR
02.2019 - 03.2020
  • Evaluated applicant resumes against job requirements to determine eligibility for hire.
  • Maintained a database of potential applicants for future openings within the organization.
  • Sourced qualified candidates through online channels such as LinkedIn, Indeed, Monster.
  • Participated in career fairs to promote company brand awareness and attract quality talent.
  • Provided feedback to applicants regarding their applications and interview experience.
  • Assisted in onboarding new hires by providing necessary paperwork and scheduling orientation sessions.
  • Managed offer process including salary negotiations, background checks, drug screens, reference checks.

Office Manager

Lithia Body and Paint
Roseburg, OR
06.2015 - 02.2019
  • Performed bookkeeping duties including accounts payable and receivable, general ledger entries, bank reconciliations.
  • Coordinated with vendors to ensure that parts were ordered and received on time.
  • Managed multiple projects simultaneously while meeting tight deadlines without compromising quality standards.
  • Supervised daily activities of personnel working in the body shop office area.
  • Resolved customer complaints promptly and efficiently.
  • Maintained customer accounts and billing information.
  • Created purchase orders for supplies needed in the body shop.
  • Compiled monthly financial statements for review by management team.
  • Prepared payroll documents for each employee in the body shop.

Community Relations Coordinator

Forest Glen Senior Residence
Canyonville, OR
11.2012 - 05.2015
  • Provided feedback on communications strategies designed to engage target audiences in the local area.
  • Collaborated with internal departments on projects that support community relations objectives.
  • Planned and executed marketing campaigns designed to build awareness of organization's services within the community.
  • Resolved conflicts between staff members or between staff and residents in a professional manner.
  • Provided emotional support to both staff members and residents during difficult times.
  • Trained new staff on policies, procedures, and safety protocols.
  • Compiled reports detailing the monthly activities at the facility for management review.

Orthodontic Assistant

Robert Varner
Roseburg , OR
04.2008 - 01.2011
  • Performed chairside duties including preparation of trays and passing instruments to the doctor during procedures.
  • Prepared patients for dental radiographs and photographs.
  • Cleaned and maintained equipment after each use in accordance with safety protocols.
  • Assisted with laboratory procedures such as pouring models, trimming appliances, fabricating retainers.
  • Monitored progress of each case by tracking changes in tooth movement over time.
  • Organized patient records and kept track of treatment plans.
  • Answered phones promptly and handled inquiries from potential clients professionally.

Education

Some College (No Degree) - Dental Assisting

Umpqua Community College
Roseburg
06-2008

Skills

  • Employee training
  • Customer service
  • Inventory control
  • Regulatory compliance
  • Conflict resolution
  • Team building
  • Effective communication
  • Time management
  • Problem solving
  • Sales management
  • Client relations
  • Negotiation skills
  • Networking
  • Staff supervision
  • Consistently meet goals

Timeline

General Manager

NSFit Inc
07.2023 - Current

Billing Special

Roseburg Chiropractic Center
03.2020 - 01.2022

Staffing Recruiter

Elwood Staffing
02.2019 - 03.2020

Office Manager

Lithia Body and Paint
06.2015 - 02.2019

Community Relations Coordinator

Forest Glen Senior Residence
11.2012 - 05.2015

Orthodontic Assistant

Robert Varner
04.2008 - 01.2011

Some College (No Degree) - Dental Assisting

Umpqua Community College

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