Accomplished Resident Manager with over 25 years of experience in residential building management, covering rental, co-op, and condo sectors. Demonstrated expertise in collaborating with engineers, contractors, and building owners to ensure exceptional maintenance and tenant satisfaction. Recognized for strong leadership in staff supervision and a commitment to high performance standards. Core competencies include tenant relations, facility management, and conflict resolution, driving operational efficiency and enhancing living environments.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Resident Manager
Tudor Realty/Park Avenue Court
New York, NY
01.2011 - 01.2013
Managed a 230-unit residential building, which included 5 commercial units, and a multi-level garage.
Supervised a staff of 25 employees.
Coordinated and supervised a major ground-up renovation and restoration of over 30 luxury residential units.
Collaborated with architects, engineers, mechanical trades, and general contractors to execute projects efficiently while managing daily building operations with management and staff.
Managed a comprehensive Local Law 11 restoration project, which included a building-wide electrical systems upgrade, brick and bulkhead wall replacements, terrace/parapets infrastructure improvements, weatherproofing, and roofing upgrades.
Managed and directed the full modernization process of the security surveillance system.
Supervised building-wide mechanical systems, which consisted of central air conditioning, multi-zone cooling towers, and heat exchange systems.
Coordinated installation of the Fire Command System/Fire Department Command Center supporting comprehensive fire safety through synchronized building-wide systems, which are directly tied into the building's smoke alarms, water systems, and air-ventilation systems.
Executed the replacement of critical building steam system components, which included safety valves, pressure gauges, and diaphragms.
Directed building-wide modernization efforts involving the installation of wallpaper, carpeting, light fixtures, painting, and upgrading of doors and hardware.
Delegated and supervised a complete modernization of onsite health club and pool facilities.
Resident Manager
Apthorp Associates LLC/Broadwall Management
New York, NY
01.2004 - 01.2011
Managed a 163-unit residential building, which included 4 commercial units, with a multi-level garage.
Supervised a staff of 30 employees and 15 in-house contractors, with over 150 workers.
Key figure in one of the largest building condominium conversions, restorations, and upgrade projects, consisting of a building-wide central air cooling system with cooling towers and water riser installation, in addition to a building-wide air ventilation system.
Supervised a complete, comprehensive overhaul of the plumbing and steam mechanical infrastructure.
Located all shaft-ways to bypass noncompliant, rent-controlled apartments for mechanical infrastructure.
Managed a complete dual-boiler restoration upgrade.
Managed the full restoration of courtyard driveway, cobblestones, and membrane.
Oversaw and delegated a major ground-up Local Law II restoration project, and completed building-wide electrical upgrades, as well as a complete roofing and parking garage structural rebuild.
Attended Landmark and Preservation regulatory meetings to discuss building façade and window restorations.
Coordinated and supervised a major ground-up demolition and renovation/restoration of over 50 luxury apartments.
Coordinated renovations and staging of model apartments.
Facilitated buyout negotiations with rent-controlled tenants.
Conducted regular daily and weekly walkthroughs with engineers, architects, and contractors.
Established useful and longstanding partnerships with significant personnel from the DEP, DOB, EPA, NYPD, and NYFD.
Resident Manager
Rudin Management
New York, NY
01.1995 - 01.2004
Supervised and managed daily building operations for a 200-unit residential property, including 7 commercial spaces, and a multi-level garage.
Supervised a staff of 18 employees. Managed all facets of the building trade, i.e., supplies, inventory, upkeep of building machinery, boilers, house pumps, sprinkler and standpipe systems, as well as central air cooling tower operation and maintenance.
Managed and resolved all audio, video, and telecommunication satellite systems issues, as well as apartment maintenance upkeep for the building owner and management company owner, Lewis Rudin, who resided in the building.
Managed and facilitated a full upgrade of integrated intercom communication and surveillance systems.
Facilitated seamless removal and installation of terrace doors and windows throughout the property.
Managed extensive rebuilding projects for both roofing and parking facilities.
Supervised and assisted in the redesign of the building lobby and hallways, i.e., wallpaper, painting, carpeting, and installation of building light fixtures.
Spearheaded elevator modernization program encompassing new cab installations and machine room technology enhancements.
Supervised a 3-year removal and reinstallation of the water tower bulkhead, roof, terrace parapet walls, terrace floor replacement, acid wash, and steam cleaning of the entire building façade.
Managed daily and weekly scheduling of staff members, payroll, vacation, holiday, and sick days.
Superintendent
Kriesel Management
New York, NY
01.1992 - 01.1995
Concierge
Glenwood Management
New York, NY
01.1990 - 01.1992
Concierge
Trump Management
Brooklyn
01.1988 - 01.1990
Education
Economics
University of Connecticut
Stamford
01-1989
Skills
Property Management
Commercial Property
Property Inspections
Security Management
Staff Management
Safety Compliance
Contract Negotiations
Conflict Resolution
Employee Relations
Resident Relations
Excellent Verbal and Written Communication
Real Estate Law
Energy Efficiency
Building Operations
Financial Budgeting and Reporting
Certification
Security
Electrical
Plumbing
Standpipe/Sprinkler
Safe Work Area
Pollution Control
Lead Paint and Asbestos Certificate of Instruction
Boiler License
Timeline
Resident Manager
Tudor Realty/Park Avenue Court
01.2011 - 01.2013
Resident Manager
Apthorp Associates LLC/Broadwall Management
01.2004 - 01.2011
Resident Manager
Rudin Management
01.1995 - 01.2004
Superintendent
Kriesel Management
01.1992 - 01.1995
Concierge
Glenwood Management
01.1990 - 01.1992
Concierge
Trump Management
01.1988 - 01.1990
Security
Electrical
Plumbing
Standpipe/Sprinkler
Safe Work Area
Pollution Control
Lead Paint and Asbestos Certificate of Instruction
Boiler License
Economics
University of Connecticut
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