Michelle Fall
Lebanon,IN
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
23
23
years of professional experience
Work History
Server Team Lead
Klooz Brewz
06.2022 - Current
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Monitored new server performance and offered continuous support throughout training period.
- Utilized effective communication techniques to support server learning and comprehension.
- Developed and implemented comprehensive training program for new servers.
Server
Arnis
08.2001 - 06.2022
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations while serving spirits.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
Business Owner
The Barn
01.2012 - 04.2019
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Prepared bank deposits and handled business sales, returns and transaction reports.
- Trained and motivated employees to perform daily business functions.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
Pharmacy Buyer
IU Health Arnett
04.2009 - 09.2011
- Managed and maintained purchase orders and invoices.
- Placed orders for merchandise consistent with quality, quantity and other specification requirements.
- Established relationships with vendors to secure competitive pricing and discounts.
- Analyzed sales and inventory data to determine purchasing needs and reorder points.
Pharmacy Technician
IU Health Methodist Hospital
03.2001 - 04.2009
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated verification and filling of more than Number daily prescriptions in high-volume Type pharmacy environment.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Education
No - General Studies
Ivy Tech Community College of Indiana
Indianapolis, INDiploma -
Brownsburg High School
Brownsburg, IN06.1992
Skills
- Tableside Service
- Social Services Support
- Maintaining Clean Work Areas
- Training and Development
- Business Operations
- Service Prioritization
- Workflow Optimization
- Operational Procedures
- Quality Control
- Exceptional Interpersonal Communication
Timeline
Server Team Lead
Klooz Brewz
06.2022 - Current
Business Owner
The Barn
01.2012 - 04.2019
Pharmacy Buyer
IU Health Arnett
04.2009 - 09.2011
Server
Arnis
08.2001 - 06.2022
Pharmacy Technician
IU Health Methodist Hospital
03.2001 - 04.2009
No - General Studies
Ivy Tech Community College of Indiana
Diploma -
Brownsburg High School