Michelle Fallen
Mesquite,TX
Summary
Organized and efficient secretary with background in providing administrative support to various office environments. Skilled in managing schedules, handling correspondence, and maintaining records with precision. Known for enhancing workflow processes and improving organizational communication. Proven track record of contributing positively to team dynamics and company culture by streamlining operations.
Overview
14
14
years of professional experience
Work History
Administrative Assistant
University Church
Waxahachie, TX
11.2021 - Current
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Coordinated travel arrangements and completed expense reports for travel reimbursement for special guests.
- Created travel arrangements and distributed travel details to appropriate personnel.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Scheduled appointments between members, pastors, staff, etc.
- Handled confidential documents in an organized fashion according to established protocol.
- Used voice recorder or notepad to compose and transcribe meeting minutes.
- Oversaw and executed the preparation and entry of all data related to weekly services.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Greeted visitors and provided general information about the church.
- Proofread content for typo-free emails and documentation.
- Provided administrative support to the executive team, including scheduling meetings and managing calendars.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Facilitated communication between different departments within the organization.
Worship Pastor
Covenant Life Church Introduces The Promise Land Journey
Waxahachie, TX
08.2015 - 02.2020
- Implemented special programs for holiday and church events.
- Brought in and managed volunteers to fill ranks of choirs and morning worship teams.
- Organized and led weekly rehearsals of praise band, choir, orchestra, and other music groups.
- Chose songs and organized materials for every worship service.
- Selected mix of contemporary and traditional music to meet expectations of congregation.
- Planned worship schedules and sequences of events to keep members engaged and active.
- Put together lyrics presentations for congregation and performers.
- Cultivated relationships with local churches in order to collaborate on joint worship initiatives.
- Developed assimilation strategies and coordinated training to effectively train volunteers
- Updated and maintained databases with current information.
Family Case Worker
Texas Department Of Family And Protective Services
Plano, TX
02.2011 - 07.2013
- Educated families on available community resources such as daycare options and financial assistance programs.
- Participated in court hearings related to child custody or guardianship proceedings.
- Conducted home visits with families to assess safety, well-being and progress.
- Gathered information from families and social services agencies to inform treatment planning.
- Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
- Monitored client compliance with court orders or treatment plans.
- Maintained positive working relationship with fellow staff and management.
- Maintained client records, including case notes and documentation of services provided.
Education
Bachelor of Arts - General Studies, Music
Southwestern Assemblies of God University (Nelson)
Waxahachie, TX05-2006
Skills
- Scheduling
- Filing
- Mail handling
- Meeting planning
- Letter preparation
- Attendance record management
- Administrative operations
- Multi-line phone systems
- Microsoft PowerPoint
- Social media and promotions
- Computer proficiency
- Administrative support
- Microsoft Excel
- Calendaring
- Microsoft Office Suite
- Recordkeeping
- Confidential document control
Timeline
Administrative Assistant
University Church
11.2021 - Current
Worship Pastor
Covenant Life Church Introduces The Promise Land Journey
08.2015 - 02.2020
Family Case Worker
Texas Department Of Family And Protective Services
02.2011 - 07.2013
Bachelor of Arts - General Studies, Music
Southwestern Assemblies of God University (Nelson)
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