Michelle Fallen

• Managing Communication - Answering phones, responding to emails, and handling overall correspondence. Drafting correspondence and communication on behalf of the Lead Pastor, and other pastoral staff as needed.
• Executive Support - Managing the Lead Pastor's calendar. Managing the church's calendar. Scheduling and organizing board meetings and staff meetings, handling travel arrangements and booking details for guest speakers
• Facility Rentals

>Overseeing all bookings of the Venue.

>Drafted the Facility Rental agreement form and make

updates as needed

>Collect funds for rentals, and process payments

through the business office

• Customer Service - Greeting guests, directing inquiries, and

assisting members/guests/staff/pastors.

• Coordinating between the departments and facilitating communication to ensure smooth operations.
• Handled confidential documents and other information in an organized, professional, and discreet fashion
• Assist in the planning and organization of special projects and initiatives.

• Led and inspired worship team members and guided team in following church processes, guidelines and mission.
• Developed assimilation strategies and coordinated training to effectively train volunteers
• Developed programs for holidays and unique events
• Recruited volunteers for worship teams.
• Implemented the use of business platforms to help with overall management of volunteers, money, communication, etc. for the church
• Collaborated with pastoral staff to create cohesive and meaningful worship services that aligned with sermon themes.
• Organized and led weekly rehearsals
• Coordinated music and special vocals for worship services.
• Oversaw audiovisual team operations ensuring smooth transitions between service elements.
• Increased congregational participation in worship by introducing new songs regularly while maintaining traditional hymns beloved by members.
• Selected mix of contemporary and traditional music to meet needs and expectations of congregation.
• Planned worship schedules and sequences of events to keep members engaged and active.
• Effectively utilized social media platforms to promote upcoming church events and maintain a consistent online presence.
• Implemented creative stage designs that enhanced the visual impact of worship services and special events.
• Supported pastor in discerning and meeting spiritual needs and helped church members and guests develop sense of belonging.
• Developed assimilation strategies and coordinated training to effectively train volunteers
• Updated and maintained databases with current information.

• Greeted customers entering store and responded promptly to customer needs.
• Welcomed customers and helped determine their needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
• Restocked and organized merchandise in front lanes.
• Assisted customers with returns, refunds and resolving transaction issues.
• Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
• Led by example in all aspects of work, instilling a strong sense of professionalism and dedication within the team.
• Trained other employees in customer service, food safety, and performance requirements.
• Cross-trained existing employees to maximize team agility and performance.
• Taught new team members correct procedures for all areas of operations.

• Educated families on available community resources such as daycare options and financial assistance programs, substance rehab programs, etc.
• Participated in court hearings related to child custody or guardianship proceedings.
• Conducted home visits with families to assess safety, well-being and progress.
• Gathered information from families and social services agencies to inform treatment planning.
• Conversed with people from different cultures daily, providing high level of respect and patience with each interaction.
• Monitored client compliance with court orders or treatment plans.
• Maintained positive working relationship with fellow staff and management.
• Maintained client records, including case notes and documentation of services provided.

CHILD CARE ATTENDANT:

• Implemented effective behavior management strategies to maintain a safe and nurturing environment for children.
• Actively supervised outdoor or indoor playtime
• Established positive relationships with parents to foster collaboration in addressing the individual needs of each child.
• Developed strong communication skills by engaging children in meaningful conversations about their interests and feelings throughout the day.
• Conducted regular safety checks of indoor and outdoor play areas to ensure a secure environment free from potential hazards.
• Enforced rules and managed behavior through developmentally appropriate discipline.

HEALTH COACH:

• Evaluated client progress regularly, adjusting coaching techniques as needed to optimize results efficiently.
• Enhanced client satisfaction by providing consistent follow-up and support throughout their health journey.
• Helped clients achieve weight loss goals with tailored meal planning, portion control guidance, and regular progress monitoring.
• Coached [Number] clients by developing health goals and action plans.

FRONT DESK ATTENDANT:

• Delivered excellent service to all members, guests, and program participants. Responded to member and guest needs, promoted memberships and programs, and maintained cleanliness and organization of the lobby area. Opened the facilities.
• Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
• Developed strong rapport with returning guests through attentive service and personalized interactions.
• Collected deposits, fees, and payments.

CHILDCARE ATTENDANT

• Maintained a safe and clean environment for the children by adhering to health and safety protocols.
• Established rapport with parents during pick-up and drop-off times, fostering open lines of communication.
• Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
• Enforced rules and managed behavior through developmentally appropriate discipline.