Michelle Faller
Rochester,NY
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Sales Development Representative
Paychex Inc
Rochester, NY
01.2023 - Current
- Identified and contacted potential customers through cold calling, email campaigns, and social media outreach.
- Gathered customer requirements and provided product information to meet their needs.
- Built strong relationships with partners
- Generated new prospects and nurtured existing prospects through outbound phone calls and emails.
- Conducted discovery with prospects to evaluate pain points to set my HCM partner up for success for meetings.
Senior Product Advisor
Heartland
Rochester, NY
08.2022 - 01.2023
- Help businesses with Payroll, HR services, time and attendance,
- Provide insightful information regarding products through identification of client needs, which increased overall sales and
opportunities - Established personal connections with customers, exceeding customer service expectations
- Follow up with potential clients daily
Merchant Services Representative
Paychex, Inc.
Rochester, New York
09.2021 - 09.2022
- Used cold calling and networking to sell products and services
- Answered customers questions and addressed problems and complaints
- Assisted customers during selection process and helped choose perfect products to meet individual needs.
- Cultivated professional client relationships
National Sales Support Representative
Paychex, Inc.
Rochester, NY
06.2020 - 09.2021
- Set quality appointments for sales department
- Communicated with sales representatives to check status of sale
- Exceeded daily quota of 200 dials a day
Inventory Specialist
Scott Miller Salon
Rochester, NY
06.2012 - 06.2020
- Accurately entered data using POS system and efficiently completed all paperwork.
- Controlled inventory to eliminate expenses and ensure optimal stock.
- Collaborated with management monthly on new promotions and sales techniques to sell slow moving inventory.
Education
High School -
Greece Olympia
06.2005
Skills
- Customer service
- Time management
- Sales
- Communication skills
- Organizational skills
- Prospecting
- Salesforce
Accomplishments
- Conference Qualifier
Timeline
Sales Development Representative
Paychex Inc
01.2023 - Current
Senior Product Advisor
Heartland
08.2022 - 01.2023
Merchant Services Representative
Paychex, Inc.
09.2021 - 09.2022
National Sales Support Representative
Paychex, Inc.
06.2020 - 09.2021
Inventory Specialist
Scott Miller Salon
06.2012 - 06.2020
High School -
Greece Olympia
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