Michelle Faulk
Cleveland,OH
Summary
Driven and meticulous professional with a proven track record at Navco Enterprises, adept in data entry and Excel spreadsheets, and renowned for exceptional customer service. Skillfully managed office expenses, enhanced data accuracy by 100%, and negotiated payment plans, showcasing a positive attitude and a commitment to efficiency and confidentiality.
Overview
2
2
years of professional experience
Work History
Office Assistant
Navco Enterprises
Valley View, OH
03.2024 - Current
- Assisted with preparing and editing company correspondence and presentations.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Monitored office expenses and submitted purchase requests.
- Conducted data entry tasks with a high level of accuracy and efficiency.
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Answered phone calls and directed them to appropriate personnel.
- Collected and entered payment data into system, maintaining complete confidentiality and accuracy.
- Facilitated communication within the office and with external partners.
- Answered telephones, directed calls, and took messages.
- Assisted in onboarding new employees by providing orientation materials and training resources.
- Created spreadsheets using Microsoft Excel to track expenses and other financial data related to the office budget.
- Maintained confidentiality of sensitive information and documents.
1st Party Collector
Joseph, Mann and Creed
Brook Park, 44142
06.2023 - 02.2024
- Utilized collections software and databases for efficient account management.
- Utilized various software programs to track customer transactions, manage data entry tasks, generate reports.
- Accepted and processed customer payments and applied toward account balances.
- Encouraged customers to pay due amounts on credit accounts, claims or overdrawn checks.
- Completed skip traces on customers failing respond to collection efforts.
- Provided guidance and assistance to customers who were facing financial difficulties.
- Negotiated payment plans with delinquent account holders to facilitate debt resolution.
- Arranged debt repayment or established schedules for repayment based on customer's financial situation.
Education
High School Diploma -
North Royalton
North Royalton, OH06-1986
Skills
- Data entry
- AR/AP
- Payment processing
- File organization
- Excel spreadsheets
- Customer service
- Positive attitude
- Invoice processing
Timeline
Office Assistant
Navco Enterprises
03.2024 - Current
1st Party Collector
Joseph, Mann and Creed
06.2023 - 02.2024
High School Diploma -
North Royalton