Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Felder

Juneau,Wisconsin

Summary

Experienced in banking, retail, and customer service with a strong track record of managing daily business operations. Skilled in scheduling and training new employees, promoting new products, and resolving customer concerns. Proficient in preparing bank deposits, managing account receivables and payables, and overseeing inventory and supply ordering. Excellent communication and organization abilities, complemented by proficiency in office tasks, telephone etiquette, and data entry.

Overview

16
16
years of professional experience

Work History

Administrative Assistant

Caine Transfer
12.2021 - Current
  • Duties include billing, answering phones, setting up new client files.
  • Accounts Receivable, accounts payable, prepare and send invoices to customers, maintain and update driver files, save and process Bills of Lading and Proof of Delivery documents.
  • Communicate any driver related issues to load planner, administrative and other duties as assigned.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Managed filing system, entered data and completed other clerical tasks.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Enter taxes at the end of the year, get 1099 sent out to our contract carriers.
  • Maintain customer relations.

Service Desk Manager

Jahnke Piggly Wiggly
06.2020 - Current
  • Greeting customers, answering to inquiries, bagging groceries, scanning items, and reconciling receipts with cash
  • Opening the front end of the store, balancing cash drawers, making store deposits, ordering store supplies
  • Supervising cashiers, issuing refunds and exchanges
  • Good verbal and written communication skills, numeracy skills, customer service orientation, attention to details, and courtesy
  • Resolved customer complaints in professional and timely manner.
  • Coordinated with other departments to maintain streamlined and productive workflow.
  • Developed and maintained positive relationships with customers to build rapport and trust.

Paraprofessional

Beaver Dam School District
08.2019 - 08.2020
  • Works with individual students or small groups of students to reinforce learning of materials or skills initially introduced and outlined by certified staff
  • Assists the certified staff in devising special strategies for reinforcing learning materials and skills based on a sympathetic understanding of individual students, their needs, interests, and abilities
  • Monitors work, corrects papers, and supervises curriculum-based testing and makeup work as assigned by the certified staff
  • Serves as the chief source of information and help to any guest teacher assigned in the absence of the regular certified staff
  • Performs clerical, classroom maintenance, and instructional duties as assigned by the certified staff
  • Alerts the certified staff to any problem or special information about an individual student
  • Performs assigned supervision of students during lunch periods, play periods, and on field trips
  • Performs assigned non-instructional classroom duties, such as snack time, toileting, and clothing routines
  • Participates in in-service training programs as approved
  • Maintains safe working environment and encourages colleagues to be safety minded in the performance of all school-related duties
  • Performs other such duties/assignments as directed by the certified staff
  • Assists as directed by certified staff in the effort to successfully maintain students with special needs in an integrated setting

Associate Financial Representative

Northwestern Mutual
01.2019 - 08.2019
  • The Associate Financial Representative specializes in client service and supporting the financial advisor
  • Maintain Financial Advisor calendar and schedule follow-up appointments
  • Handle case notes, process correspondence and maintain client case file
  • File new statements, account forms and other insurance/investment-related material
  • Answer and direct telephone calls as appropriate
  • Input data, print proposals and gather information at direction of the Financial Advisor in preparation for client/prospect meeting
  • Contact clients to set up follow-up meetings with Financial Advisor
  • Contact clients to confirm receipt of forms or request return of completed form and maintain current client information
  • Monitor Daily Status Report and expedite any additional underwriting requirements
  • Communicate with home office to supply or obtain information

Paraprofessional

Dodgeland School District
05.2013 - 01.2019
  • Works with individual students or small groups of students to reinforce learning of materials or skills initially introduced and outlined by certified staff
  • Assists the certified staff in devising special strategies for reinforcing learning materials and skills based on a sympathetic understanding of individual students, their needs, interests, and abilities
  • Monitors work, corrects papers, and supervises curriculum-based testing and makeup work as assigned by the certified staff
  • Serves as the chief source of information and help to any guest teacher assigned in the absence of the regular certified staff
  • Performs clerical, classroom maintenance, and instructional duties as assigned by the certified staff
  • Alerts the certified staff to any problem or special information about an individual student
  • Performs assigned supervision of students during lunch periods, play periods, and on field trips
  • Performs assigned non-instructional classroom duties, such as snack time, toileting, and clothing routines
  • Participates in in-service training programs as approved
  • Maintains safe working environment and encourages colleagues to be safety minded in the performance of all school-related duties
  • Performs other such duties/assignments as directed by the certified staff
  • Assists as directed by certified staff in the effort to successfully maintain students with special needs in an integrated setting

Administrative Assistant

Farmers and Merchants Union Bank
09.2012 - 08.2013
  • Provide assistance to the Financial Services Department in the bank
  • Answer phones, schedule appointments, assist in getting charts ready for the financial advisors meetings with clients

Owner

Shooting Star Childcare
09.2009 - 08.2012
  • Provide care and protection for children
  • Working with children, serve lunch, give naps, and change diapers
  • Responsible for reporting to the state, and Local County for what children are in my care on a day to day basis
  • Record what the children eat and for what meals they eat
  • Do all the everyday to day care for the home in which childcare is provided

Education

High School Diploma -

Hartford Union High School
Hartford, WI
01.1997

Skills

  • Accounts receivable management
  • Bank deposits handling
  • Inventory management
  • Supply ordering
  • Problem resolution
  • Office skills
  • Organization skills
  • Communication skills
  • Data entry
  • Computer skills
  • Administrative support
  • Microsoft Office
  • Customer and client relations
  • Computer proficiency
  • Filing
  • Clerical support
  • Dedicated team player
  • Invoice processing
  • Mail handling
  • Meticulous attention to detail
  • Multi-line phone systems

Timeline

Administrative Assistant

Caine Transfer
12.2021 - Current

Service Desk Manager

Jahnke Piggly Wiggly
06.2020 - Current

Paraprofessional

Beaver Dam School District
08.2019 - 08.2020

Associate Financial Representative

Northwestern Mutual
01.2019 - 08.2019

Paraprofessional

Dodgeland School District
05.2013 - 01.2019

Administrative Assistant

Farmers and Merchants Union Bank
09.2012 - 08.2013

Owner

Shooting Star Childcare
09.2009 - 08.2012

High School Diploma -

Hartford Union High School

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Michelle Felder