Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Felix

Los Banos,CA

Summary

Organized and dependable candidate successful at managing multiple priorities. Hardworking and passionate job seeker with strong organizational skills eager to secure Customer Service position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Payroll Administrator

Ronny's Inc
08.2023 - Current
  • Streamlined payroll processes by implementing efficient software and automation tools.
  • Provided excellent customer service by addressing employee inquiries about their paychecks promptly and accurately.
  • Developed comprehensive training materials for new hires in the payroll department, facilitating a smooth onboarding process.
  • Facilitated year-end reporting by preparing accurate W-2 forms for all employees within required deadlines.
  • Played an instrumental role in reducing manual intervention through the implementation of automated timekeeping systems.
  • Supported the overall financial health of the organization by ensuring accurate and timely payroll processing, contributing to a positive work environment.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Submitted reports on payroll activities.
  • Implemented effective filing systems for both electronic and physical documents related to payroll processing, ensuring easy access when needed.
  • Reduced errors in payroll calculations with meticulous attention to detail and thorough data verification.

Customer Service Representative

JC's Water
10.2022 - Current
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Contributed to sales growth by upselling products and services based on individual customer requirements.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Answered constant flow of customer calls with minimal wait times.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.

Education

High School Diploma -

Milpitas High School
Milpitas, CA

Skills

  • E-Mail and Telephone Communication
  • Typing and 10-Key Entry
  • Critical Thinking
  • Customer Service
  • Microsoft Office
  • Clerical Support
  • Time Tracking and Review
  • New Hire Processing
  • Data Review
  • HR Support
  • Overtime Calculation
  • Teamwork Orientation
  • Financial Reporting
  • Intuit QuickBooks
  • Employment Verification

Timeline

Payroll Administrator

Ronny's Inc
08.2023 - Current

Customer Service Representative

JC's Water
10.2022 - Current

High School Diploma -

Milpitas High School

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Michelle Felix