MICHELLE FELLS
Fort Lauderdale
Summary
Dedicated Science Teacher with 3 years of experience teaching general science, earth science, and Biology concepts to pupils. Plans and delivers a science program that includes demonstrations, lectures, discussion, and student experiments to develop language, logic, and problem-solving skills in the classroom. Uses a variety of research-based instructional practices and current resources to support instructional goals and student needs.
Overview
15
15
years of professional experience
Work History
Science Teacher
Charlotte Mecklenburg Schools
08.2022 - Current
- Developed and implemented engaging lab experiments, providing hands-on learning experiences for students.
- Planning Learning Community Lead
- Integrated real-life examples into lessons, demonstrating the practical applications of scientific concepts.
- Participated in parent-teacher conferences, collaborating with parents to support student success both inside and outside the classroom.
- Enhanced student understanding by utilizing diverse teaching methods and strategies tailored to individual learning styles.
- Established positive classroom environment by implementing effective classroom management techniques, fostering respect and inclusivity among students.
Customer Service Representative
AmeriGas Propane LP
07.2020 - 08.2022
- Created customer appointments
- Answered phone and assisted customers with changes
- Confirmed payments, refunds, etc
- Resolved payment and order disputes
- Provided excellent technical support
Assistant Teacher
Charlotte Mecklenburg Schools
12.2019 - 05.2020
- Assists children individually or in small groups to help them master assignments
- Observes students' performance and records relevant data to assess progress
- Discusses assigned duties with classroom teachers to coordinate instructional efforts
- Assists with 3-5 grade students
- Teach Action Base Learning to third grade connect class
Customer Service Advocate
Verizon Wireless
06.2019 - 11.2019
- Review customers accounts when needed take inbound calls from customers perform tier 1 troubleshooting when needed guide customers through online to make purchases
Customer Service Support Coordinator
Verizon
02.2019 - 06.2019
- Take escalated calls from customers
- Provide the best solution for each customer
- Troubleshoot technical issues
- Guide customers through purchasing processes and online services
- Assist various teams when supervisor is out of the office
- Provide floor support to other representatives when needed
- Assist representatives in a internal chat support with the company
Transfer of Service Specialist
Verizon Wireless
08.2018 - 01.2019
- Assist with creating new accounts
- Run credit checks
Customer Service Advocate
Verizon
09.2016 - 08.2018
- Thoroughly asses customer accounts
- Provide the best solution for each customer
- Resolve complaints and troubleshoot technical issues
- Guide customers through purchasing processes and online services
Customer Service Representative
Giant Resource Recovery
06.2012 - 09.2016
- Schedule hazardous & non-hazardous waste shipments
- Process inbound transportation invoices
- Facilitator of 10-day alternate facility drums
- Operate in Microsoft Suite daily
- Train new hires
Chemical Lab Technician
Giant Resource Recovery
08.2010 - 06.2012
- Prepare sample for analyses
- Create sodium carbonate and sodium bicarbonate for analyses
- Perform laboratory analyses on hazardous & nonhazardous chemicals
- Document analytical results in laboratory notebook
Education
Bachelor of Science - Biology
Morris College
Sumter, SC05.2010
Skills
- Data Entry
- Customer Service
- SAP CRM
- Tutoring
- Front Desk
- Classroom Management
- Lesson Planning
- Childcare
- Live Chat
- Laboratory Experience
- Technical Support
- Assisting
- Guest Service
- Troubleshooting
- Call Center
- Teaching
- Time Management
- Helping
Timeline
Science Teacher
Charlotte Mecklenburg Schools
08.2022 - Current
Customer Service Representative
AmeriGas Propane LP
07.2020 - 08.2022
Assistant Teacher
Charlotte Mecklenburg Schools
12.2019 - 05.2020
Customer Service Advocate
Verizon Wireless
06.2019 - 11.2019
Customer Service Support Coordinator
Verizon
02.2019 - 06.2019
Transfer of Service Specialist
Verizon Wireless
08.2018 - 01.2019
Customer Service Advocate
Verizon
09.2016 - 08.2018
Customer Service Representative
Giant Resource Recovery
06.2012 - 09.2016
Chemical Lab Technician
Giant Resource Recovery
08.2010 - 06.2012
Bachelor of Science - Biology
Morris College
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