Michelle Feltner

Customer followup building relationships and referrals. Explained differences between models to clients, comparing and discussing capabilities and features, processed reservations on allocated inventory.

Organized daily go meetings and set weekly goals for leasing, rent collections and delinquent court process, application approval, move out inspections.

Responsibilities included but not limited to a variety of tasks and oversight in Marketing, Sales, Leasing, Payables and variance reporting monthly, Team time management as well as learning and development, planning and executing capital expenditure projects, Inventory management and refurbish processing, scheduling contractors for all duties and outreach for seasonal contracts. Curb appeal and management. Community activities and resident relations. Delinquency collection and legal processes. Annual site inspections and issuing violations for non compliance, home order and site planning for expansion of 21 sites in accordance with HUD requirements.

Responsibilities included daily inspection of ready apartment inventory and documenting any deficiencies, making contacts with walk in or previous clients to update availability to meet weekly goals for leasing. Documenting and reporting traffic leads daily updating website advertisements. Touring and sales process including signature of lease documents at move in. Renewal retention meeting targeted monthly goals.