Michelle Feltz
Waterloo,Iowa
Summary
Efficient Provider Reimbursement Specialist with solid background proactively managing claims and preventing payment issues. Competent in keeping records accurate and current and proactively managing account problems.
Additionally, a skilled Manager with demonstrated success in coordinating team and financial activities. Friendly and adaptable professional with remarkable leadership and program management skills. Has extensive experience developing high net worth client relationships and referral networks. Top-performer with track record of consistently meeting or exceeding sales goals. Talented at educating customers on banking services and products and recommending best options to meet long- and short-term needs.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Provider Reimbursement Specialist
Abr Employment Services
01.2022 - Current
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Guided office staff on how to effectively complete prior authorization forms and appeals documentation to achieve positive results.
- Prevented delays and claim denials by correcting information prior to submission.
- Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
Personal Banker
Wells Fargo Bank
Cedar Falls/Waterloo, Iowa
09.2017 - 03.2018
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Promoted financial products by maintaining excellent service offering knowledge.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Expanded client base by promoting new financial products.
- Informed customers of procedures for applying for services such as ATM cards, direct deposit of checks and certificates of deposit.
- Contacted customers as soon as issues arose to immediately find resolution before problem escalated.
- Backed up teller team by handling needs of new and existing customers at main counter.
Branch Manager
Wells Fargo Bank
Cedar Falls, Iowa
05.2016 - 09.2017
- Maintaining an team environment between two different branch locations with approximately 15 employees
- Assessed employee performance and developed improvement plans.
- Met deadlines by proactively managing individual and team tasks and streamlining processes and engaged employees in business processes with positive motivational techniques.
- Enhanced branch production rates by handling staff conflicts, evaluations, hiring and termination processes and coaching employees on company protocol and payroll operations.
- Interviewed and hired talented individuals with top-level strengths, improving organizational talent and skill set.
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
Assistant Branch Manager
Wells Fargo Bank
Cedar Falls, Iowa
05.2016 - 09.2017
- Trained and developed new team members in alignment with branch service standards and objectives.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Conducted daily staff huddles and weekly/monthly meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Built rapport with account holders by reaching out with product recommendations and account updates.
- Collaborated with tellers, universal bankers and personal bankers to exceed sales goals.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
Education
Administrative Assistant Diploma -
Hawkeye Community College
Waterloo, IA12.2021
Medical Office Specialist -
Hawkeye Community College
Waterloo, IA12.2021
Medical Billing And Coding Associate Degree -
Hawkeye Community College
Waterloo, IA12.2020
Medical Insurance Coding Specialist -
Hawkeye Community College
Waterloo, IA05.2020
Skills
- Microsoft Office Specialist Associate (Microsoft 365 Apps and Office 2019)
- ICD-10/CPT-4/HCPCS (CPC-A Certified, September 2021)
- Self motivated and driven for success
- Efficient and Detail-Oriented
- Upbeat and Positive Personality
Certification
Microsoft Office Certified for Access, Excel, Word, Outlook, and PowerPoint - April - May 2021
AAPC - CPC-A Certification – Certified September 2021
Additional Information
- Dean’s List and Honor Roll - Hawkeye Community College
- Multipele Customer service awards from Wells Fargo as well as numerous other leadership and community based awards
Timeline
Provider Reimbursement Specialist
Abr Employment Services
01.2022 - Current
Personal Banker
Wells Fargo Bank
09.2017 - 03.2018
Branch Manager
Wells Fargo Bank
05.2016 - 09.2017
Assistant Branch Manager
Wells Fargo Bank
05.2016 - 09.2017
Administrative Assistant Diploma -
Hawkeye Community College
Medical Office Specialist -
Hawkeye Community College
Medical Billing And Coding Associate Degree -
Hawkeye Community College
Medical Insurance Coding Specialist -
Hawkeye Community College
Microsoft Office Certified for Access, Excel, Word, Outlook, and PowerPoint - April - May 2021
AAPC - CPC-A Certification – Certified September 2021
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