MIchelle Ferebee
Virginia Beach,VA
Summary
Highly communicative Payroll Specialist promoting more than 10 years of expertise in auditing payroll data and processing garnishments. An action-oriented professional with skills in ADP processing and Citrix. Offering talents in cultivating lasting relationships, resolving issues quickly and identifying mistakes on time sheets.
Overview
20
20
years of professional experience
Work History
Assistant Manager
Saber
Virginia Beach, VA
01.2020 - Current
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Reviewed figures, postings, and documents for correct entries, mathematical accuracy, and analyzed information
- Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Developed organizational structure to outline and direct rules, roles and responsibilities.
- Performed word processing, spreadsheet development, documented management issues,
financial analysis, data collection, report processing, and brief preparation - Researched and verified information pertaining to reports and other sensitive information
Manager of Operations
Harrison Cleaning Solutions
Virginia Beach, VA
01.2011 - Current
- Prepared annual budgets with controls to prevent overages.
- Worked in matrix management environment with oversight of division level managers, operations, sales, finance, human resources, safety and compliance.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Spearheaded department training to enhance employee performance and boost employee productivity.
- Planned and resourced personnel and logistics for operations component exercises resulting in highly trained personnel ready to act quickly in critical roles.
- Processed employee claims involving performance issues and harassment.
- Devised hiring and recruitment policies for 20 employees.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Organized and led staff orientation programs and training to promote collaboration.
- Maintained human resources regulatory compliance with local, state and federal laws.
General Manager
Cash Express Of Va. Inc
Hampton, Virginia
01.2006 - 12.2010
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Prepared annual budgets with controls to prevent overages.
- Managed budget implementations, employee evaluations and contract details.
- Identified trends in customer marketplaces to develop valuable solutions.
- Introduced new methods, practices and systems to reduce debt and increase sales
- Skip tracing, Cash handling
- Update client records and account transfers
Customer Service & Collection Representative
Cash Express Of Va Inc.
Portsmouth, VA
03.2005 - 01.2006
- Submitted requests and changes into scheduling system and created accurate customer service schedules.
- Completed weekly and daily invoicing and billing for customer service team.
- Created and communicated schedule change notices to personnel.
- Assisted with administrative tasks and cross-trained in other departments to offer comprehensive support.
- Investigated and resolved accounting, service and delivery concerns.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Follow up with customers about resolved issues to maintain high standards of customer service.
- Cross-trained and backed up other customer service managers
Education
High School Diploma -
Salem High School
Salem, VA06.2000
Skills
- SharePoint
- Oracle
- Kronos
- Teambuilding
- MS Office
- Data Entry
- Self Motivated
Timeline
Assistant Manager
Saber
01.2020 - Current
Manager of Operations
Harrison Cleaning Solutions
01.2011 - Current
General Manager
Cash Express Of Va. Inc
01.2006 - 12.2010
Customer Service & Collection Representative
Cash Express Of Va Inc.
03.2005 - 01.2006
High School Diploma -
Salem High School
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