Summary
Overview
Work History
Education
Skills
Dropbox Quick Start
Certification
Languages
Timeline
Generic

Michelle Fernandes

North Dartmouth,MA

Summary

Healthcare professional with 17 years of experience. I have been at STAT New England, specializing in patient care and healthcare management. Demonstrated ability to implement effective strategies that improve patient outcomes and streamline operations. Knowledgeable in industry standards and best practices. Dedicated to fostering a positive healthcare environment. For the past 12 years I have been a Dispatch supervisor. Prior to EMS I did work in a nursing home in which I worked for the billing department

Overview

25
25
years of professional experience
1
1
Certification

Work History

EMT/Dispatch Supervisor

STAT Ambulance Service
506 Middle St New Bedford, Ma 02740
03.2010 - Current
  • Administered emergency medical care and life-saving procedures in high-pressure environments.
  • Operated advanced medical equipment, ensuring proper functionality during patient transport.
  • Collaborated with healthcare professionals to develop and implement effective patient care strategies.
  • Trained and mentored junior EMT staff on protocols and best practices in emergency response.
  • Continuously improved skills through regular training sessions, workshops, conferences, and staying up-to-date on industry best practices.
  • Ensured ongoing compliance with local, state, and federal regulations governing EMS through adherence to policies, procedures, and guidelines.

Dialysis Technician

Fresenius Dialysis
216 Huttelston Ave Fairhaven, MA
02.2013 - 05.2013
  • Operated dialysis machines, ensuring compliance with safety protocols and quality standards.
  • Monitored patient vital signs during treatments, promptly identifying and addressing concerns.
  • Assisted in maintaining equipment functionality through regular inspections and troubleshooting.
  • Educated patients on dialysis procedures and self-care techniques to improve treatment adherence.

Administrative Assistant/Biller

Brandonwoods Health Care
397 County St New Bedford, Ma
01.2008 - 01.2010
  • Managed scheduling and appointment coordination for healthcare professionals.
  • Developed and maintained efficient filing systems to enhance document retrieval.
  • Assisted in preparing reports and presentations for team meetings.
  • Paid bills for patients
  • Added/deducted patients accounts
  • Balanced patients checkbooks

Commercial Banker

Luzo Bank
160 County St New Bedford, Ma 02740
10.2000 - 01.2008
  • Managed business accounts
  • Developed customized financial solutions to meet client needs, enhancing customer satisfaction and retention.
  • Analyzed market trends to identify new business opportunities and drive strategic growth initiatives.
  • Cultivated relationships with key stakeholders, facilitating effective communication between clients and bank services.
  • Mentored junior bankers on credit analysis techniques, fostering professional development within the team.
  • Expanded the bank''s client base through strategic networking, business development initiatives, and targeted marketing efforts.

Education

Emergency Medical Dispatch Certified - Emergency Dispatching

APCO International
Florida

EMT Certified - Emergency Medical Technician

Southcoast Training
69 Main St Fairhaven, Ma

High School Diploma - General Studies

New Bedford Highschool
230 Hathaway Blvd New Bedford, Ma
05.2000

Skills

  • Basic life support
  • CPR and first aid
  • Critical decision-making skills
  • Vital signs monitoring
  • Pre-hospital care
  • Direct patient care
  • Patient assessments
  • Calm under pressure
  • Certified in CPR/AED
  • Attention to detail
  • Emergency medical technician (EMT)
  • Dispatcher communication

Dropbox Quick Start

  • What is Dropbox?
  • Dropbox is a free service that lets you bring all your photos, docs, and videos anywhere. Any file you save to your Dropbox will also automatically save to all your computers, phones, and even the Dropbox website. This means that you can start working on your computer at school or the office, and finish on your home computer. Never email yourself a file again!
  • The Dropbox Folder
  • After you install Dropbox on your computer, a Dropbox folder is created. If you're reading this guide, then that means you had no problems finding your Dropbox folder :). This folder is just like any other folder on your computer, but with a twist. Any file you save to your Dropbox folder is also saved to all your other computers, phones, and the Dropbox website.
  • On top of your Dropbox is a green icon that lets you know how your Dropbox is doing:
  • Green circle and check: All the files in your Dropbox are up to date.
  • Blue circle and arrows: Files in your Dropbox are currently being updated.
  • Adding files to your Dropbox
  • Step 1 Drag and drop a file into your Dropbox folder.
  • Step 2 The blue icon means your file’s syncing with Dropbox.
  • That’s it! The green icon means that your file has finished saving to your other computers and the Dropbox website. Now that your file’s in Dropbox, any changes made to it will be automatically detected and updated to your other computers.
  • The Dropbox Right-click/Context Menu
  • When you Right-Click (Windows/Linux) or Control-Click (Mac) a file or folder in your Dropbox, you’ll see a menu that lets you do a few neat things with Dropbox:
  • Share a Folder Invite your friends, family and teammates to a folder in your Dropbox. It’ll be as if you saved that folder straight to their computers.
  • View Previous Versions View a record of changes made to a file. You can choose to go back to an earlier version of a file if you’d like.
  • Browse on Dropbox Website View a file on the Dropbox website.
  • Get Link Make a link to any file or folder in your Dropbox. You can then send this link to anyone you’d like to view the file — even if they don’t have Dropbox!
  • The Dropbox Tray/Menu bar icon
  • The Dropbox tray or menu bar icon is located on the bottom (Windows) or top (Mac/Linux) of your screen, and lets you check the status and settings of your Dropbox. The same green, blue, and red icons that appear on the files and folders in your Dropbox also appear over this icon to let you know the status of your Dropbox.
  • Right-clicking this icon gives you a few options:
  • Open your Dropbox folder, the Dropbox website, or the Dropbox help center.
  • See which files were recently changed.
  • View an estimate of how long it will take Dropbox to finish updating files.
  • Change preferences for your connection, Dropbox folder location, and more.
  • What do I do now?
  • Try dragging some photos or docs into your Dropbox. Then visit the Dropbox website at https://www.dropbox.com. When you log in, your files will be waiting for you!
  • To learn more about Dropbox, take our tour at http://www.dropbox.com/tour or visit the help center at http://www.dropbox.com/help.
  • Frequently Asked Questions
  • How much does Dropbox cost?
  • Dropbox is free! If you run out of space, visit https://www.dropbox.com/plans to view our available subscriptions.
  • How much space does my Dropbox have?
  • Free accounts come with 2GB of space (deleted files and revisions won’t count against your limit). You can always check your usage by visiting your account settings page at https://www.dropbox.com/account.
  • How long until my files are fully synced?
  • Dropbox will download as fast or as slow as your network allows, and will try its best to not hog your connection. If you’d like to limit your upload or download rates, you can change them in Dropbox’s preferences. For step by step instructions, visit the help article at https://www.dropbox.com/help/26.
  • Dropbox is fast! How could it have possibly synced all of my files in that time?
  • Dropbox will look to see if it already has the file you’re trying to upload. If it senses that it already has the file, it won’t bother to upload it again. If the file has been changed recently, it will only upload/download the changes rather than the whole thing.
  • How secure is Dropbox?
  • Dropbox takes the security of your files and of our software very seriously. Dropbox uses Secure Socket Layer (SSL) and AES-256 encryption. AES-256 is the same encryption standard used by banks to secure customer data.
  • Can I access Dropbox on my mobile device?
  • The Dropbox App is available for iPhone, iPad, Android, and Blackberry. To install Dropbox on your mobile device, visit http://www.dropbox.com/mobile. You can also get to your Dropbox at any time by visiting http://www.dropbox.com from your phone.

Certification

EMT & EMD Certified

Languages

Portuguese
Native or Bilingual

Timeline

Dialysis Technician

Fresenius Dialysis
02.2013 - 05.2013

EMT/Dispatch Supervisor

STAT Ambulance Service
03.2010 - Current

Administrative Assistant/Biller

Brandonwoods Health Care
01.2008 - 01.2010

Commercial Banker

Luzo Bank
10.2000 - 01.2008

Emergency Medical Dispatch Certified - Emergency Dispatching

APCO International

EMT Certified - Emergency Medical Technician

Southcoast Training

High School Diploma - General Studies

New Bedford Highschool
Michelle Fernandes