Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Hi, I’m
Michelle Ferrara
Harrison Township,USA
Summary
Overview
9
years of professional experience
1
Certification
Work History
Planned Parenthood of MichiganAnn Arbor, USA
Director of Safety, Security, and Facilities
08.2021 - Current
Job overview
- Company Overview: Non-profit organization
- Responsible for safety and security for 250 employees.
- Manage facilities operations for 15 buildings, state-wide.
- Renovation project management
- Vendor management
- Corporate Security investigations
- Coordinating security efforts with local and Federal law enforcement.
- FEMA grant management , awarded $220k.
- Non-profit organization
MGM Resorts InternationalLas Vegas, USA
Security Manager II
05.2016 - 08.2021
Job overview
- Partner closely with department Vice President to ensure property meets and exceeds standards for safety and security.
- Drive a culture of employee engagement and recognition amongst Security Officers.
- Streamline departmental processes and improve training procedures
- Provided leadership to a 50-officer team. Worked to maximize performance, maintain compliance with departmental procedures and enhance department culture.
- Liaised with property stakeholders to increase communication and proper implementation of security and safety protocols.
Education
University of Phoenix-Online Campus
M.B.A. from Business Management
01.2013
University Overview
University of Phoenix-Online Campus
Bachelor of Science from Business Management
08.2012
University Overview
Oakland Community College
Associate from Business Management
University Overview
University of Phoenix-Online Campus
Graduate Certificate from Human Resource Management
University Overview
Oakland Police Academy
Certified Police Academy from Police Academy
University Overview
Skills
- Microsoft Office suite
- Emergency operations management
- Human resources management
- Conflict management
- Talent acquisition
- Customer service and relations
- Project management
- Safety assessment
- Security protocols
- Performance management
- Vendor management
- Crisis management
- Team leadership
- Employee engagement
- Communication skills
- Training development
- Stakeholder liaison
- Operational efficiency
- Financial oversight
Certification
- Defensive Tactics Instructor, 04/01/15, Present
- Firearms Instructor, 05/01/15, Present
Assessments
Assessments
Supervisory skills: Motivating & assessing employees, Proficient, 08/01/20, Motivating others to achieve objectives and identifying improvements or corrective actions.
Timeline
Director of Safety, Security, and Facilities
Planned Parenthood of Michigan
08.2021 - Current
Security Manager II
MGM Resorts International
05.2016 - 08.2021
University of Phoenix-Online Campus
M.B.A. from Business Management
University of Phoenix-Online Campus
Bachelor of Science from Business Management
Oakland Community College
Associate from Business Management
University of Phoenix-Online Campus
Graduate Certificate from Human Resource Management
Oakland Police Academy
Certified Police Academy from Police Academy
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