Michelle Fields
Greenville,NC
Summary
Seasoned Property Manager with a proven track record of enhancing property value and maintaining high occupancy rates for Aviation Real Estate LLC. Expert in property management and customer service, adept at vendor management and tenant relations. Achieved significant improvements through strategic renovations and effective marketing, demonstrating exceptional oral and written communication skills.
Overview
10
10
years of professional experience
Work History
Property Manager II
The Housing Authority of the City of Raleigh
09.2024 - Current
- Increased property value by overseeing timely renovations, upgrades, and improvements to the building and its surroundings.
- Monitored financial performance of the property closely; generated accurate reports for owners or management companies on a monthly basis.
- Maintained high occupancy rates through effective marketing efforts and excellent customer service for prospective tenants.
- Conducted regular property inspections to identify potential safety hazards, code violations, and necessary repairs.
Assistant Property Manager
The Housing Authoriry of the City of Greenville
04.2018 - 09.2024
- Followed up on delinquent tenants and coordinated collection procedures.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Kept accurate records of all resident and tenant correspondence.
- Provided excellent customer service by promptly responding to inquiries and addressing grievances; resulting in increased tenant retention rates.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Processed applications efficiently by conducting thorough background checks and verifying references to select qualified tenants.
- Trained new hires on company policies, procedures, software applications and industry best practices-leading them towards successful job performance.
- Processed security deposit refunds.
- Showed apartments to potential tenants and answered questions regarding community.
- Served as point-of-contact between residents and building personnel thereby effectively managing daily concerns or inquiries.
Property Manager
Aviation Real Estate LLC
12.2014 - 04.2018
- Increased property value by overseeing timely renovations, upgrades, and improvements to the building and its surroundings.
- Monitored financial performance of the property closely; generated accurate reports for owners or management companies on a monthly basis.
- Maintained high occupancy rates through effective marketing efforts and excellent customer service for prospective tenants.
- Conducted regular property inspections to identify potential safety hazards, code violations, and necessary repairs.
Education
Real State Pre-Licensing - Real Estate
Pitt Community College
Winterville, NCSkills
- Property Management
- Payment Collection
- Property Inspections
- Customer service-focused
- Rent collection
- Lease Renewals
- Exceptional oral and written communication skills
- Tenant relations
- Staff Management
- Leasing and sales
- Property tours and inspections
- Eviction Procedures
- Occupancy Management
- Fair housing mandates
- Tenant and eviction laws
- Vendor Management
- Multi-family property management
- Property Management Expertise
Accomplishments
Notary Public
Certified Public Housing Manager
Certified Rent Calculations Specialist
Timeline
Property Manager II
The Housing Authority of the City of Raleigh
09.2024 - Current
Assistant Property Manager
The Housing Authoriry of the City of Greenville
04.2018 - 09.2024
Property Manager
Aviation Real Estate LLC
12.2014 - 04.2018
Real State Pre-Licensing - Real Estate
Pitt Community College
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