Summary
Overview
Work History
Education
Skills
Languages
Timeline
AccountManager

Michelle Figueroa

Richmond, CA,United States

Summary

Compassionate Case Manager experienced in urban low socio economic communities as well as more conservative communities with a passion to bring change to our societies perceptions of those who have fallen victim to their trauma, because they were unsupported by family, friends, and their communities to overcome their barriers created by their trauma. Excellent problem-solving, conflict resolution and communication skill in diverse settings.

Overview

11
11
years of professional experience

Work History

TAY Case Manager

Unity Care Group
Roseville, CA
03.2021 - 08.2021
  • Partnered with physicians, social workers, activity therapists, nutritionists and case managers to develop and implement individualized care plans and documented youth interactions and interventions in electronic charting systems.
  • Consulted with clinicians to devise and manage ongoing care plans for at-risk youth.
  • Collaborated with external agencies to meet educational and transitional needs of youth.
  • Program Implementation and Direct Client Services;
  • Utilize variety of approaches to establish and maintain healthy and engaged relationship with youth.
  • Implement appropriate supervision, authority, and redirection to encourage youth to practice safe and responsible behaviors in shared living environment.
  • Ensure healthy home environment and client focused programming
  • Maintain individual contact with each youth on weekly basis:
  • Understanding medications youth may be prescribed as well as helping guide youth through necessary steps to refilling prescriptions, either by calling doctors office, emailing doctor/provider, downloading apps. and registering youth .
  • Ensure ongoing contact with outside persons and entities such as: natural supports, family, referring agency/case carrying agency, Transitional Independent Living Plan (TILP), and any other relevant community resources.
  • Work with youth to identify additional goals and tasks related to employment, education, and housing.
  • Participate in relevant team meetings such as: Child and Family Teams (CFT) going over youth services and needs and accomplishments every few months with the courts, social workers, therapists, probation officers, teachers and school counselors when applicable, as well as emancipation conferences. *These meetings were facilitated through zoom and teams.
  • Responsible for completing reports, notes and Medi-Cal paperwork in timely manner as applicable.
  • Responsible for inputting data into client database within 2 days of change or receipt of information.
  • Ensure records, documents and paperwork is up-to-date and maintained on site.
  • Ensure youth on my caseload (approx. 15-20) are evaluated and assessed with proper documentation and established assessments.
  • Provided group and individual counseling to identify, discuss and resolve problems and issues.
  • Worked with senior case managers to coordinate team development activities and trainings.
  • Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
  • Conducted community workshops to promote different programs and educate public on available services.
  • Coordinated individual referrals to obtain community services, advocated for client needs and resolved roadblocks.
  • Developed and implemented variety of innovative policies and strategies to promote client self-sufficiency.
  • Assisted with researching grants and grant writing tasks.
  • Developed custom strength-based services plan for each participant to meet individual therapy needs and personal strengths.
  • Monitored current therapy strategies and improvised needed changes and corrections based on results.
  • Studied mental health disorders and common personal struggles.
  • Provided support to program participants by arranging services and sourcing relevant services.
  • Conducted assessments of participants to determine personal strengths, accomplishments and challenges in order to develop customized programs.
  • Adhered to strict confidentiality guidelines to protect participant information.
  • Informed program participants of community resources, mental health counseling and job placement services.
  • Provided support to program participants by arranging services and sourcing relevant support.
  • Accurately completed safety incident reports and documented in each electronic health record.
  • Managed support services and fostered communication among social workers, therapists, hospital staff and patients.

TAY Lead Case Manager

Covenant House California
Oakland, CA
03.2019 - 01.2021
  • Managed support services and fostered communication among social workers, therapists, hospital staff and youth. Roots Community Clinic was on-site as well, coordinated with their staff to make youth appointment, and facilitate walk-in needs.
  • Participated in professional growth programs to support special education improvement efforts.
  • Maintained daily communication between residential and drop-in Center as well as other departments for seamless coordination of youth services in the drop in center as well as those that would be provided emergency rest as available.
  • Developed and implemented transition services plan to facilitate movement from the shelter to activities/work/education/self-care.
  • Train new case managers on procedures including HMIS intakes and exits, ETO activity, TCM, chart flow, client file organization and typical case plan flow. Create training documents and maintain current paperwork on the Sdrive.
  • Assist Director of Residential Services as needed with creating and coordinating calendar including reminders of trainings and regular schedule meetings.
  • Youth engagement and partnership to create a clear plan of addressing their needs, complete with due dates, calendars, structure, guidance and support.
  • Assign new residents their Case Manager
  • Identifies and facilitates linkages to needed community and on-site programs and services.
  • Monitor client progress and aide youth in meeting their identified goals, and coaching youth to plan, implement, and follow through.
  • Motivate clients to improve wellness along health, mental health, substance use/abuse,/dependancy, and other areas that will improve their over all goal functioning.
  • Developed and facilitated groups for residents on a weekly basis.
  • Maintain paper and online files for complete tracking of client work including HMIS, ETO, ans TCM systems.
  • Developed and implemented transition services plan to facilitate move from transitional housing to being self sufficient in placed housing in the community

Case Manager

Bay Area Rescue Mission
Richmond, , CA
11.2009 - 03.2018
  • Provided direct personal care and administrative services to clients.
  • Conduct and document initial screening and eligibility determination for all client referrals.
  • Provide street and venue outreach to homeless Women, Children, and Men.
  • Provide intensive housing and vocational case management to clients and their families.
  • Actively involve clients in design of their goal/service plans.
  • Develop individual budget and service plans with each client.
  • Provide service coordination and linkage including: veteran services enrollment, crisis intervention, vocational and employment assistance, general health and dental services, income support and benefits, substance abuse treatments, mental health services, and consumer and family involvement
  • Conduct weekly meetings with participants to identify short and long-term goals, money management, employment and educational barriers.
  • Assist participants in retaining housing and maximize their independence and self self-sufficiency by providing linkage and referrals to appropriate community services and resources.
  • Oversee and coordinate all client intake process and initial assessment; create and maintain new client paper files as well as electronic files.
  • Provide information to program Manager regarding program evaluation and modification to better meet residents needs, funding requirements, etc.

Education

High School Diploma -

Pinole Valley High School
Pinole, CA

Bachelor of Science - Human Services

University of Phoenix
Oakland, CA
06.2014

Skills

  • Documentation proficiency
  • Client Assessments
  • Treatment planning
  • Case management
  • Progress evaluations
  • Indirect Client Care
  • Client needs assessments
  • Written and verbal communication
  • Staff Management
  • Direct Client Care
  • Onsite facility tours
  • Courteous with Strong Service Mindset
  • Calm and Professional Under Pressure
  • Client Data Confidentiality
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • De-escalation Techniques
  • Creative Problem Solving
  • Building Client Trust
  • Multitasking and Prioritization
  • Understanding Client Needs
  • Upbeat and Positive Personality
  • Computer Proficiency
  • Patient and Empathetic
  • Multi-Line Phone Systems
  • Inbound and Outbound Calling
  • Inter-Department Collaboration
  • Cultural Awareness and Sensitivity
  • Administrative and Office Support
  • Document and Records Management
  • Time Management
  • Proactive Self-Starter
  • Team-Oriented and Cooperative

Languages

Spanish
Native or Bilingual

Timeline

TAY Case Manager

Unity Care Group
03.2021 - 08.2021

TAY Lead Case Manager

Covenant House California
03.2019 - 01.2021

Case Manager

Bay Area Rescue Mission
11.2009 - 03.2018

High School Diploma -

Pinole Valley High School

Bachelor of Science - Human Services

University of Phoenix

Similar Profiles

CREATE PROFILE
Michelle Figueroa