Michelle Fineran

• Responded to customer requests for products, services, and company information.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Collaborated with team members to develop best practices for consistent customer service delivery..
• Trained new personnel regarding company operations, policies and services.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Educated customers about billing, payment processing and support policies and procedures.
• Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
• Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
• Identified and resolved discrepancies and errors in customer accounts.

* Daily use of cash register, credit card machine, to engage in

exchange of funds for desired good.

* Daily attention to cleanliness, safety issues, and display

effectiveness on the sales floor.

* Checking condition of materials and pricing according

to fair market value; emphasis on antique materials

• Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
• Increased customer satisfaction by addressing and resolving complex issues effectively.
• Informed customers of promotions to increase sales productivity and volume.
• Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
• Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
• Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.
• Maintained current knowledge of evolving changes in marketplace.
• Kept detailed records of daily activities through online customer database.
• Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
• Contributed to event marketing, sales and brand promotion.
• Managed high volume of customer calls, maintaining calm and professional demeanor.
• Addressed and resolved billing inquiries, ensuring customer satisfaction with account management.
• Participated in regular product training sessions to stay updated on latest features and benefits.
• Conducted product demonstrations, educating customers and stimulating interest.
• Assisted with day-to-day operations, working efficiently and productively with all team members.