Michelle Finley
Lansing,Michigan
Summary
Accomplished Sales Manager offering high performance leading development and implementation of superior sales strategy. Proven track record of identifying and creating profitable business opportunities, qualifying authentic prospects and cultivating strong partnerships. Demonstrated expertise in team leadership and development.
Overview
14
14
years of professional experience
Work History
Sales Manager
Hilton Garden Inn Hotel
05.2019 - Current
- Provided technical support for customers when needed, answering questions about product features and capabilities
- Managed daily operations of sales department, including supervision of staff members
- Developed and implemented sales strategies to increase market share
- Created and presented monthly reports to management on sales performance
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year
- Developed pricing strategies that would maximize profits while still remaining competitive in the market
- Established relationships with key clients, while maintaining existing customer base.
Seasonal Manager
Cherry Hill Photo
12.2010 - 12.2022
- Evaluated overall effectiveness of existing customer service policies and procedures and recommended changes as necessary
- Monitored staff performance to ensure adherence to customer service standards
- Conducted regular training sessions for staff on new products, services, and customer service techniques
- Developed policies and procedures related to customer service operations
- Reviewed customer feedback and complaints to identify areas of improvement in customer service processes
- Sourced passive candidates through networking, referrals, online databases, social media platforms
- Built long-term relationships with past applicants and potential candidates.
Front Desk Receptionist
Hampton Inn & Suites By Hilton
01.2016 - 05.2019
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed
- Resolved any customer complaints or issues in a timely fashion following established protocols
- Responded to customer inquiries via phone, email, and in person
- Managed incoming and outgoing mail, courier services, faxes and other correspondence.
Education
Nationally Certified Medical Assistant - Medical Assistant
Dorsey Medical School
Lansing, MI04.2016
Skills
- Revenue Forecasting
- Proposal Development
- Vendor Management
- Business Planning
- Strategic Planning
- Sales Tracking
- Relationship Building
- Direct Sales
- Sales Planning
- Sales process
- Goal Setting
- Sales operation
- Positive and upbeat
Timeline
Sales Manager
Hilton Garden Inn Hotel
05.2019 - Current
Front Desk Receptionist
Hampton Inn & Suites By Hilton
01.2016 - 05.2019
Seasonal Manager
Cherry Hill Photo
12.2010 - 12.2022
Nationally Certified Medical Assistant - Medical Assistant
Dorsey Medical School