Michelle Fish
Topsham,ME
Summary
Accomplished leader in business development and admissions management, known for cultivating strong partnerships within the healthcare sector. Committed to driving quality improvement and operational effectiveness, delivering measurable outcomes in patient care and service delivery.
Overview
13
13
years of professional experience
Work History
Clinical Evaluator
National Health Care Associates Inc.
Brunswick, Maine
01.2026 - Current
- Reviewed referrals through Navi Allscripts, 4Next, CarePort, and Exacare for patients requiring skilled rehabilitation, assisted living, or long-term care placement.
- Identified patient needs to facilitate timely transitions to appropriate care levels, enhancing patient experience.
- Conducted in-person visits to assess suitability for recommended care options and centers.
- Collaborated with clinical evaluator team to address census needs and manage referral turfing, optimizing resource allocation.
- Ensured compliance with quality standards through close teamwork with healthcare professionals.
- Resolved issues promptly, ensuring high customer satisfaction through knowledgeable service and effective communication.
- Participated in marketing events focused on senior living solutions.
Regional Director Of Intake
National Health Care Associates Inc.
Brunswick, Maine
01.2025 - 01.2026
- Oversaw performance of clinical evaluators on referral portals across Maine, New Hampshire, Vermont, and upstate New York, ensuring consistent quality in referral processing.
- Provided 24/7 support to clinical evaluator team, facilitating resolution of admission barriers and addressing clinical inquiries to enhance operational efficiency.
- Managed clinical and financial denials, ensuring compliance with regulations and minimizing potential revenue loss.
- Delivered outcome reports detailing referral volume and business development opportunities to executive team.
- Supported strategic development initiatives for local healthcare agencies regarding long-length-of-stay patient placements.
- Demonstrated strong understanding of Medicare, managed Medicare, and Medicaid guidelines.
Regional Director of Business Development
National Health Care Associates Inc.
Brunswick, Maine
01.2024 - 01.2025
- Executed strategic planning for business development, emphasizing key account growth.
- Cultivated strong relationships with healthcare professionals and hospitals to promote collaboration.
- Directed admissions directors and clinical evaluators across Maine and New Hampshire to enhance market accountability and align goals.
- Oversaw intake referrals and admissions processes, delivering training to improve operational effectiveness.
- Provided outcomes to referral sources, strengthening collaboration and building trust.
- Recruited and trained new team members to enhance operational efficiency.
Senior Clinical Evaluator
National Health Care Associates Inc.
Brunswick, Maine
01.2022 - 01.2024
- Assessed patient clinical needs to direct them to the most suitable center among 10 options.
- Reviewed referrals across platforms to ensure optimal skilled rehabilitation and long-term care placements.
- Acted as the primary contact for clinical evaluators addressing escalated requirements.
- Supported community marketing initiatives to improve outreach and engagement within the community.
Senior Director of Admissions
National Health Care Associates Inc.
Bath, Maine
01.2018 - 01.2024
- Streamlined admissions workflow by optimizing referral processes.
- Collaborated with admissions team, delivering accurate clinical and financial data for new entries.
- Led management of a 72-bed skilled nursing and long-term care center.
- Enhanced employee and resident engagement through focused initiatives.
- Implemented marketing strategies to promote brand visibility and attract customers. for internal and external audiences.
- Managed all social media platforms to enhance visibility and engagement.
- Conducted weekly meetings with case managers across Maine to align care standards.
- Participated in Rotary BNI; served on the Bath Food Bank board of directors.
Director of Admissions and Marketing
The Highlands
Topsham, Maine
01.2017 - 01.2018
- Facilitated seamless transitions to independent living, assisted living, and memory care for enhanced resident satisfaction.
- Drove private home sales to improve customer experience and service delivery.
- Assessed customer placement needs through effective engagement and relationship-building.
Director of Marketing and Admissions
Sunnybrook Village
Brunswick, Maine
10.2013 - 02.2017
- Coordinated marketing events and represented community services at senior expos to increase outreach.
- Conducted resident tours to highlight apartment community features and enhance engagement.
- Completed applications to assess financial qualifications of prospective residents.
- Collaborated with local hospitals to streamline referral processes for residents.
- Coordinated with local senior communities to support patients requiring advanced care.
- Collaborated with families to assess care levels and provide tailored assistance with daily living activities.
Education
High School Diploma -
Vanguard High School
Florida01-1987
Skills
- Referral management
- Patient assessment
- Care coordination
- Compliance management
- Quality management
- Clinical pathway design
- Patient support
Timeline
Clinical Evaluator
National Health Care Associates Inc.
01.2026 - Current
Regional Director Of Intake
National Health Care Associates Inc.
01.2025 - 01.2026
Regional Director of Business Development
National Health Care Associates Inc.
01.2024 - 01.2025
Senior Clinical Evaluator
National Health Care Associates Inc.
01.2022 - 01.2024
Senior Director of Admissions
National Health Care Associates Inc.
01.2018 - 01.2024
Director of Admissions and Marketing
The Highlands
01.2017 - 01.2018
Director of Marketing and Admissions
Sunnybrook Village
10.2013 - 02.2017
High School Diploma -
Vanguard High School