Michelle Fisher
Conroe
Summary
Experienced in management, sales, and medical care, with a proactive and organized approach to collaboration. Seeking an opportunity within your company to leverage acquired medical knowledge and business skills. Committed to contributing to the success of the organization and supporting its future growth, aiming to make a meaningful impact through a diverse background. Solid background in managing high-performing sales teams and driving revenue growth as a sales professional. Known for a strong focus on team collaboration and delivering results, with a reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.
Overview
14
14
years of professional experience
Work History
EEG Technologist / Executive Assistant
Neurovative Diagnostics
01.2023 - Current
- Offer support and assistance to the Chief of Business as well as department managers on various confidential projects
- Assisted with Human Resources duties such as onboarding of employees, ensure that all staff certifications and training sessions are up to date
- Recruitment of technologists in high demand areas
- Schedule patients for ambulatory studies
- Answer the phones and assist doctors, medical offices, and patients with various questions regarding referral process and referral status
- Take patient payments over the phone and assist with any questions they have regarding their statements
- Confirm patient appointments, inform them about the set-up process as well as answer questions they may have
- Maintained thorough records of patient information and study preparation.
- Set up the patient by measuring, marking, and applying the leads for the electroencephalogram according to the ACNS guidelines in the comfort of their homes
- Disconnect patients after ambulatory study is complete
- Collect equipment, patient logs, and upload study for doctor interpretation
- Managed medical unit maintenance and conducted supply counts.
- Traveled to out of state facilities for clinical trials
- Set up multiple subjects and monitored the cortical changes after drug administration
- Assisted in training new employees on proper use of equipment and software systems, reinforcing departmental standards for excellence.
- Participated in continuing education events, expanding knowledge base while fostering relationships with colleagues across the field.
- Enhanced patient comfort by effectively explaining EEG procedures and addressing concerns.
- Maintained a high level of patient confidentiality by adhering to HIPAA regulations throughout the entire testing process.
Owner / Cosmetologist
Northern California & Conroe, Texas
04.2011 - Current
- Led and sustained successful business ownership for more than a decade.
- Developed product knowledge by engaging in organized trainings.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
- Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
Salon Manager / Stylist
The Beauty Lounge
02.2023 - 07.2023
- Directed operations of a 15+-member team.
- Coached the staff during meetings by pointing out their growth and encouraging them to work in certain areas that would help with their success
- Maintained relationships with vendors, staff, and clientele
- Interviewed, hired, and onboarded staff
- Maintained salon and staff schedules
- Booked training sessions for staff for continued education
- Addressed client concerns promptly for improved customer retention.
- Cultivated a positive team environment by providing mentorship and guidance.
- Enhanced client loyalty by implementing personalized service approaches.
- Organized community events to attract new clients and promote brand awareness.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Established a positive workplace culture that fostered teamwork, open communication, and professional growth among staff members.
- Negotiated with suppliers to secure better pricing, achieving cost savings without compromising on quality.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Operations Manager
Skylar Grace Spa
07.2022 - 01.2023
- Dove deep into the demographics of the community and restructured our focus accordingly to drive sales
- Lead, Motivated and Trained the staff on services
- Increased the efficiency of existing programs which drove up sales
- Developed comprehensive marketing plans to increase brand visibility.
- Coordinated events to attract new clients.
- Maintained customer relationships by providing support and updating them on new opportunities
- Continuous research to stay up to date on products and market trends
- Collaborated with other businesses to gain attraction
- Reviewed financial reports, identified cost trends, and adjusted operational strategies accordingly.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Developed and maintained relationships with external vendors and suppliers.
- Analyzed and reported on key performance metrics to senior management.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Spearheaded process improvements, resulting in increased productivity and reduced operational costs.
Education
Electroencephalography Registry Program -
Neurovative University
07.2025
Cosmetology -
Paul Mitchell the School / MTI College
02.2012
Pre-Nursing Major -
Sierra College
12.2005
Skills
- Attention to detail
- Adaptive Learner
- Communication
- Time Management
- Staff Management
- Operations Management
- Customer Service
- Organization
- Prioritizing and Problem Solving
- Budget Management
- KPI Tracking
- Verbal and written communication
- Product knowledge
- Sales strategy development
- Client relationship management
- Account management
Timeline
Salon Manager / Stylist
The Beauty Lounge
02.2023 - 07.2023
EEG Technologist / Executive Assistant
Neurovative Diagnostics
01.2023 - Current
Operations Manager
Skylar Grace Spa
07.2022 - 01.2023
Owner / Cosmetologist
Northern California & Conroe, Texas
04.2011 - Current
Electroencephalography Registry Program -
Neurovative University
Cosmetology -
Paul Mitchell the School / MTI College
Pre-Nursing Major -
Sierra College
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