Michelle Fletcher
Kimberly,ID
Summary
Skilled Credit Manager that administers credit operations and account management. Top strengths in data analysis, time management and both verbal and written communication. Over 22 years of experience supporting financial needs for organizations within the fuel industry. Highly-motivated and highly detail-oriented, proactive and diligent with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
22
22
years of professional experience
Work History
Credit Manager
Christensen Inc. dba United Oil Co.
Twin Falls, ID
07.2022 - Current
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
- Analyzed customer accounts to identify and resolve discrepancies.
- Developed and maintained relationships with customers to ensure timely payment of invoices.
- Prepared monthly aging reports for review by management.
- Assisted in month-end closing process, including account reconciliations and journal entries.
- Investigated and resolved customer inquiries regarding billing issues or discrepancies.
- Monitored delinquent accounts and initiated collection efforts as needed.
- Generated monthly statements for clients outlining their current balances due.
- Followed up with customers via phone, email, or mail regarding outstanding invoices.
- Drafted correspondence such as dunning letters or demand notices when necessary.
- Maintained complete records of all customer accounts including contact information, payment history, notes on collection efforts and related documents.
- Submitted delinquent accounts to collections department or outside resources.
- Collaborated with the sales team members to ensure timely collection of outstanding debts from customers.
- Promote high customer satisfaction by resolving problems with knowledgeable and friendly service.
Credit Manager/Accounts Receivable Manager
United Oil Co.
Twin Falls, ID
03.2014 - 07.2022
- Developed and maintained relationships with customers to ensure prompt payments on accounts receivable.
- Monitored customer account details for non-payments, delayed payments and other irregularities.
- Processed refunds for returned merchandise in a timely manner.
- Collected overdue payments from customers using various methods such as phone calls, emails or letters.
- Assessed customer creditworthiness based on financial reports, payment histories and other sources of information.
- Negotiated repayment plans with debtors who were unable to pay their full balance due immediately.
- Maintained complete records of all customer accounts including contact information, payment history, notes on collection efforts and related documents.
- Investigated discrepancies between actual balances owed by customers versus amounts recorded in company's accounting system.
- Assisted external auditors by providing requested documentation pertaining to customer accounts.
- Prepared monthly departmental reports summarizing the status of outstanding receivables.
- Coordinated the preparation of legal documents used in collections proceedings when necessary.
- Collaborated cross-functionally with sales, management and other departments to maintain effective operations.
- Analyzed customer accounts to identify and resolve discrepancies.
- Maintained accurate records of all accounts receivable transactions.
- Reconciled daily cash receipts and applied payments to the appropriate accounts as needed.
- Assisted in month-end closing process, including account reconciliations and journal entries.
- Investigated and resolved customer inquiries regarding billing issues or discrepancies.
- Provided training and guidance to Accounts Receivable staff members as needed.
- Generated monthly statements for clients outlining their current balances due.
- Performed weekly audits of AR data entry accuracy for errors or omissions.
- Drafted correspondence such as dunning letters or demand notices when necessary.
- Performed day-to-day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data.
- Completed daily accounts receivable ledger reconciliations.
- Utilized daily audit information to update aging reports.
Assistant Credit Manager/Accounts Receivable Clerk
United Oil Co.
Twin Falls, ID
08.2002 - 03.2014
- Reviewed loan applications, credit reports and financial statements to determine credit worthiness.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Responsible for entering customer payments into the accounting software system and accurate posting to customers account.
- Processed invoices, credit memos, and other documents related to accounts receivable.
- Managed collections activity including contacting customers to notify and resolve past due balances and other billing disputes.
- Collaborated with sales team members to ensure timely collection of outstanding debts from customers.
- Generated and monitored weekly aging reports for missing invoices and to check for late, delinquent or missing payments from clients and followed up accordingly.
- Sent copies of invoices and statements to customers to facilitate payment of outstanding invoices.
- Researched customer billing issues and resolved problems to facilitate receipt of overdue monies and promote good customer relationships.
- Processed posting and reconciling payments and addressed aged receivables.
- Worked closely with internal teams to research and resolve customer billing issues.
- Reconciled computer reports with manually maintained ledgers to validate payments accounted for and accurately posted.
- Performed various accounts receivable functions, handled cash receipts posting and researched chargebacks and write-offs.
- Negotiated payment arrangements with delinquent borrowers to reduce losses associated with bad debt write-offs.
- Processed new customer forms to set up accounts in system.
- Maintained accurate accounting records of accounts receivable transactions by performing routine calculating, posting and verifying duties.
Education
High School Diploma -
Twin Falls Senior High School
Twin Falls, ID05-1988
Some College (No Degree) - General Studies
College of Southern Idaho
Twin Falls, IDSkills
- Credit evaluations
- Customer Engagement
- Research and due diligence
- Client Relationship Management
- Policy Implementation
- Data Interpretation
- Application processing
- Records Management
- Cash Flow Management
- Highly Detail Oriented
- Excellent Customer Service Skills
References
References available upon request.
Timeline
Credit Manager
Christensen Inc. dba United Oil Co.
07.2022 - Current
Credit Manager/Accounts Receivable Manager
United Oil Co.
03.2014 - 07.2022
Assistant Credit Manager/Accounts Receivable Clerk
United Oil Co.
08.2002 - 03.2014
High School Diploma -
Twin Falls Senior High School
Some College (No Degree) - General Studies
College of Southern Idaho
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