Michelle Fletcher

Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.

• Assisted patients with daily living activities for enhanced comfort and wellbeing.
• Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
• Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
• Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
• Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
• Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
• Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
• Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
• Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
• Transported patients between rooms and appointments or testing locations.
• Prevented cross-contamination by cleaning and sterilizing equipment.
• Supported needs of 24 + residents under long-term care.

• Demonstrated versatility in supporting various hospital departments'' pharmaceutical needs, including the emergency room, intensive care unit, surgery center, and oncology clinic as needed.
• Assured quality control measures were met during compounding procedures for specialty items such as total parenteral nutrition solutions and chemotherapy preparations.
• Expedited medication delivery times by coordinating effectively with hospital transport services for prompt distribution to patient care units.
• Assisted pharmacists in preparing intravenous solutions, ensuring accurate measurements and sterile techniques for optimal patient outcomes.
• Collaborated with nursing staff to address medication-related concerns and provide timely resolutions.
• Advanced professional expertise by participating in continuing education opportunities, staying current on industry trends, and sharing knowledge with colleagues.
• Contributed to a positive team atmosphere through consistent communication and collaboration with pharmacy staff members.
• Aided in training new pharmacy technicians, serving as a knowledgeable resource and mentor for their professional development.
• Enhanced customer satisfaction through courteous service while responding to patients'' questions regarding their medications and therapy plans.
• Managed the medication storage system, ensuring proper organization and maintenance of medications according to regulatory requirements and best practices.
• Maintained compliance with federal regulations and hospital policies by properly disposing of expired or damaged medications.
• Safeguarded patient confidentiality by adhering to HIPAA guidelines when handling sensitive medical information.
• Mitigated potential drug shortages by monitoring usage trends, adjusting stock levels accordingly, and promptly notifying relevant parties of any supply issues that arose.
• Supported pharmacists in providing drug information to healthcare professionals, contributing to informed decision-making processes.
• Improved inventory management by conducting regular audits and implementing a system for tracking medication expiration dates.
• Stocked, labeled, and inventoried medication to keep accurate records.
• Answered incoming phone calls and addressed questions from customers and healthcare providers.
• Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
• Counted, measured and compounded medications following standard procedures.
• Restocked automated medication dispensing equipment.
• Prepared intravenous solutions, admixtures, respiratory drugs, and other solutions using aseptic techniques.
• Supervised 5 pharmacy technicians and coordinated day-to-day assignments.