MICHELLE FLORES
Bronx,NY
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Home Health Aide
Eagle Eye
12.2019 - 03.2023
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted disabled clients to support independence and well-being.
- Offered patients and families emotional support and instruction in preparing healthy meals, independent living, and adaptation to disability or illness.
- Provided transportation and appointments management.
- Provided direct personal care and administrative services to clients.
Assistant Office Manager
Creative NC Consultants
12.2015 - 03.2019
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Updated reports, managed accounts, and generated reports for company database.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Guest Services
The Trump Organization LLC
07.2014 - 09.2015
- Collaborated closely with other departments to meet guest needs and provide best possible experience.
- Reviewed upcoming events and planned for expected challenges.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
Head Cashier
Beverly Boutique
10.2011 - 08.2013
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Alleviated customer service needs with policy-appropriate solutions.
Education
Associate of Science - Criminal Justice
Monroe College
Bronx, NYSkills
- Developing Client Trust
- Customer Satisfaction
- Staff Training
- Resolving Disputes
- Clerical Support
Languages
English
Spanish
Timeline
Home Health Aide
Eagle Eye
12.2019 - 03.2023
Assistant Office Manager
Creative NC Consultants
12.2015 - 03.2019
Guest Services
The Trump Organization LLC
07.2014 - 09.2015
Head Cashier
Beverly Boutique
10.2011 - 08.2013
Associate of Science - Criminal Justice
Monroe College
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