Michelle Flores
Rancho Cucamonga,CA
Summary
Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
Work History
Administrative Office Manager
Md Build Group
11.2021 - Current
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Utilized company's accounting systems to review reports and prepare assessments.
- Oversaw budgeting process, ensuring accurate financial reporting and adherence to established guidelines.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximize profitability of client relationships.
- Ensured timely completion of projects by creating detailed schedules and monitoring progress throughout each phase.
- Optimized workflow within the office by delegating tasks effectively among team members according to expertise levels.
- Managed payroll and benefits administration to ensure accuracy and compliance with company policies.
Collections Agent
Concentra Medical Center
03.2018 - 11.2021
- Maintained high volume of calls and met demands of busy and productive group.
- Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Collaborated with various departments to ensure accurate billing information and resolve any discrepancies promptly.
- Contributed to a positive team atmosphere by providing support, sharing knowledge, and participating in departmental initiatives.
- Reached out to approximately 40 account holders daily.
Claims Resolution Specialist
MH Express Pharmacy
08.2013 - 03.2018
- Handled complex cases with multiple parties involved, effectively managing priorities and deadlines to ensure timely resolutions.
- Responsible for accurate review of patient intake information such as demographics, medical reports, etc.
- Knowledge or California Pharmacy Fee Schedule
- Spearheaded training initiatives for newer team members, fostering a positive work environment and promoting professional growth.
- Maintained detailed case records using specialized software programs for easy reference during future audits or reviews.
- Drafted and reviewed legal documents utilizing knowledge of relevant clauses to minimize incurred liability.
Administrative Assistant to the President
Mobile Tire & Wheel
02.2000 - 07.2013
- Assisted with budget management by tracking expenses, processing invoices, and generating financial reports for the Owner's review.
- Ensured timely completion of tasks by managing priorities effectively while maintaining flexibility to accommodate last-minute changes or requests from the Owner.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
- Preformed all tasks in relation to accounts payable and accounts receivable.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Skills
- Staff Management
- Performance Evaluations
- Microsoft Office
- Attention to Detail
- Quickbooks
- Account Reconciliation
- Employee Training
- Payroll Management
Timeline
Administrative Office Manager
Md Build Group
11.2021 - Current
Collections Agent
Concentra Medical Center
03.2018 - 11.2021
Claims Resolution Specialist
MH Express Pharmacy
08.2013 - 03.2018
Administrative Assistant to the President
Mobile Tire & Wheel
02.2000 - 07.2013
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