Michelle Flores
Longmont,CO
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
I am currently a student at the Community College of Denver where I am studying dental hygiene. I am very passionate about helping others.
Overview
13
13
years of professional experience
Work History
Customer Service Representative/Scheduler
Advanced Diagnostics & Repair LLC
02.2023 - Current
- Utilized customer service software to manage interactions and track customer satisfaction.
- Delivered prompt service to prioritize customer needs.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed and updated databases to handle customer data.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service Representative
Gateway Inn
03.2011 - 11.2012
- Greeting guests upon arrival and making them feel welcomed.
- Administering check-ins and check-outs.
- Providing front desk services to guests.
- Assigning rooms and taking care of administrative duties.
- Delivering mail and messages.
- Processing guest payments.
Education
Associate of Science - Dental Hygiene
Community College of Denver
Denver, CO04.2026
Skills
- Appointment Scheduling
- Microsoft Office
- Records Maintenance
- Product Sales
- Customer Service
- Account Management
Timeline
Customer Service Representative/Scheduler
Advanced Diagnostics & Repair LLC
02.2023 - Current
Customer Service Representative
Gateway Inn
03.2011 - 11.2012
Associate of Science - Dental Hygiene
Community College of Denver
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