Hi, I’m
Michelle Flores
San Antonio,TX
Summary
Dynamic Business Office Coordinator at Brookdale Medical Center Whitby, adept at enhancing office productivity through streamlined billing processes and effective staff training. Proven track record in conflict resolution and vendor negotiations, fostering a collaborative environment while ensuring compliance and operational efficiency. Committed to continuous improvement and exceptional customer service.
Overview
19
years of professional experience
Work History
Brookdale Medical Center Whitby
Business Office Coordinator
09.2014 - 09.2025
Job overview
- Streamlined billing processes, reducing discrepancies and ensuring timely payments.
- Developed training materials for new staff, improving onboarding experience and knowledge retention.
- Coordinated administrative functions to ensure seamless operations within the business office.
- Developed and maintained organizational systems for document management and record-keeping.
- Trained new staff on policies, procedures, and office technologies to promote consistency.
- Developed correspondence letters, memos, and emails.
- Implemented process enhancements that improved overall office productivity and service delivery.
- Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Updated reports, managed accounts, and generated reports for company database.
- Contributed to a successful annual audit by preparing thorough documentation in accordance with regulatory requirements.
- Fostered a positive work environment by resolving staff conflicts promptly and promoting open communication.
- Streamlined office communications by creating clear channels for information sharing and collaboration among team members.
- Coordinated with IT department to resolve technical issues swiftly, minimizing downtime and maintaining operational continuity.
- Enhanced office operations efficiency by streamlining filing systems and digitizing essential records.
- Completed bi-weekly payroll for 26 employees.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Brookdale Medical Center Whitby
Receptionist
12.2010 - 08.2014
Job overview
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Coordinated communication between medical staff and patients to streamline information flow.
- Maintained organized filing systems for medical records, enhancing retrieval efficiency.
- Oversaw inventory management for office supplies, ensuring availability without excess expenditure.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Brookdale Medical Center Whitby
Medication Aide
09.2006 - 12.2010
Job overview
- Administer medications accurately according to prescribed schedules and protocols.
- Monitor patients' reactions to medications, ensuring timely reporting of side effects.
- Maintain accurate medication logs and patient records for compliance and safety.
- Collaborate with healthcare teams to optimize medication management practices.
- Conduct regular inventory checks to ensure adequate medication supplies are maintained.
- Monitored medication storage area to maintain medication security and control.
- Prepared medication doses accurately by following medication administration record (MAR) written by healthcare providers.
Education
Innovation Approaches To EducationSan Antonio, TX
High School Diploma
Skills
- Customer service
- Office administration
- Budget planning
- Workflow oversight
- Scheduling meetings
- Document control
- Expense tracking
- Report generation
- Staff training and development
- Employee onboarding
- Operations management
- Training and coaching
- Payroll processing
- Business recordkeeping
- Sales support
- Payroll and budgeting
- Event coordination
- Credit and collections
- Policy and procedure modification
- Human resources
- Vendor engagement
- Contract monitoring
- Report and document preparation
- Teamwork
- Problem-solving
- Time management
- Team leadership
- Data entry
Languages
English
Timeline
Business Office Coordinator
Brookdale Medical Center Whitby
09.2014 - 09.2025
Receptionist
Brookdale Medical Center Whitby
12.2010 - 08.2014
Medication Aide
Brookdale Medical Center Whitby
09.2006 - 12.2010
Innovation Approaches To Education
High School Diploma