Michelle Flores
Visalia,CA
Summary
Experienced professional with several years of experience providing administrative, clerical and project support to accounting departments. Enterprising, cost-driven and well-organized with good project management skills. Sophisticated understanding of accounting systems and procedures.
Overview
27
27
years of professional experience
Work History
Asst. Accountant
Todd Companies
Visalia, California
11.2025 - Current
- Managed accounts payable and receivable for multiple departments.
- Processed invoices and ensured accurate record-keeping in financial software.
- Managed daily bookkeeping functions with attention to accounts receivable, accounts payable, banking reconciliation and disbursements.
- Performed month-end close procedures such as journal entries and reconciliations.
- Assisted in preparing monthly financial statements and reports.
- Reconciled bank statements with company records regularly.
- Communicated effectively with vendors regarding payment inquiries.
Receptionist
Mi Oficina Tax and Insurance
Rialto, California
11.2024 - 05.2025
- Managed incoming calls, taking messages and directing them to appropriate departments or personnel to ensure effective communication.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Scheduled and confirmed appointments and meetings for management team.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Maintained an organized filing system of confidential client information in accordance with company policy.
- Provided administrative support to staff members by typing letters, filing documents, and scanning and copying documents.
- Handled customer payments accurately using cash registers or point-of-sale terminals, ensuring compliance with company policies.
- Scheduled and confirmed appointments and meetings for the management team.
Bookkeeper
WinCo Foods
Fontana, California
03.2007 - 10.2024
- Managed accounts payable and receivable, improving cash flow management.
- Managed financial transactions and recordkeeping with precision, ensuring accuracy in ledgers and accounts.
- Prepared bank reconciliations, managed field audits and reviewed accounting records for accuracy.
- Performed account analysis for management.
- Conducted monthly bank reconciliations.
- Prepared bank reconciliations, managed field audits, and ensured accuracy of accounting records.
- Ensured accuracy in all accounting entries and records.
- Defined bookkeeping policies and procedures by developing system for tracking financial transactions.
- Managed accounts payable and receivable to enhance cash flow management.
Customer Service Manager
WinCo Foods
Fontana, California
03.2007 - 10.2024
- Conducted training sessions for staff on new products, services, and customer service techniques to enhance team performance.
- Maintained current knowledge of company products, services, pricing structures, promotions to provide accurate information to customers.
- Developed and implemented strategies for providing excellent an excellent customer service experience.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Evaluated employee job performance and motivated staff to improve productivity.
- Evaluated the effectiveness of existing customer service policies and procedures.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful a positive and successful work environment.
- Upheld quality control policies and procedures to increase customer satisfaction.
Assistant Manager
Chevron Stations Inc
Rancho Cucamonga, California
11.1999 - 02.2007
- Supervised daily operations, including shift scheduling and duty assignments, to ensure smooth workflow.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Ensured compliance with safety regulations and company policies.
- Conducted regular performance reviews, providing constructive feedback to enhance employee development.
- Monitored employee attendance records, timekeeping, and payroll information.
- Recruited and trained new employees to meet job requirements.
- Mediated employee conflicts, facilitating resolutions that fostered a collaborative work environment.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
High School Diploma -
AB Miller High School
Fontana, CASkills
- Financial analysis
- Financial reporting
- Accounts reconciliation
- Invoice processing
- Data entry
- Attention to detail
- Problem solving
- Vendor communication
- Organizational skills
- Office organization
- Multitasking
- Communication skills
- Professional demeanor
Languages
Spanish
References
References available upon request.
Timeline
Asst. Accountant
Todd Companies
11.2025 - Current
Receptionist
Mi Oficina Tax and Insurance
11.2024 - 05.2025
Bookkeeper
WinCo Foods
03.2007 - 10.2024
Customer Service Manager
WinCo Foods
03.2007 - 10.2024
Assistant Manager
Chevron Stations Inc
11.1999 - 02.2007
High School Diploma -
AB Miller High School