Michelle Flores-Hernandez
Summary
Committed and motivated administrative professional with successful experience in fast-paced roles. Strong work ethic, professional demeanor and great initiative.
Overview
5
5
years of professional experience
Work History
Administrative Office Specialist
San Bernardino County Child Support Services
07.2020 - 06.2023
- Streamlined office operations by implementing efficient filing systems and document management processes.
- Managed inventory levels to ensure adequate office supplies were always available while minimizing costs through strategic purchasing decisions.
- Collaborated with cross-functional teams to complete special projects on time.
- Assisted in employee onboarding processes by preparing candidate files, scheduling candidates for interviews. Gathered all information and distributed to Operation managers and interview teams.
- Prepared and submitted travel reimbursement documentation for all staff to accounting department.
- Ensured smooth office transitions during relocations through meticulous planning involving furniture moves, equipment setups, and utility transfers.
- Oversaw facility maintenance tasks including scheduling repairs or inspections as necessary to maintain a safe working environment for all employees.
- Strengthened client relationships by providing exceptional assistance during phone calls or email exchanges while maintaining strict confidentiality standards.
- Coordinated servicing of technology and secured company devices.
- Developed and updated spreadsheets and databases to track, analyze, and report on building operations and staff.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Improved customer satisfaction with timely communication and effective problem-solving skills in addressing inquiries or concerns..
- Supported executive-level staff with detailed calendar management, meeting preparation, and correspondence drafting.
Administrative Coordinator
Aladdin Bails Bonds
05.2018 - 03.2020
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns done in person and over the phone.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Assisted management with Inter-Agency requests in a timely manner.
- Managed administrative processes and prepared key reports and documentation.
- Sent reports to corporate office on a weekly basis.
- Reconciled all office transactions on a weekly basis and prepared the bank deposit.
- Received and distributed all incoming mail. Responsible for preparing outgoing mail.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of all work done by the Bail Consultants.
- Maintained petty cash. Responsible for issuing all cash and credit card refunds.
Education
Associate of Science - Healthcare Administration
San Joaquin Valley College
Hesperia, CASkills
- Calendar Management
- Inventory Management
- Microsoft Office Proficiency
- Interdepartmental Communication
- Team Collaboration
- Customer Service
- Problem Solving
- Data Entry
- Information Security
- Office Administration
Timeline
Administrative Office Specialist
San Bernardino County Child Support Services
07.2020 - 06.2023
Administrative Coordinator
Aladdin Bails Bonds
05.2018 - 03.2020
Associate of Science - Healthcare Administration
San Joaquin Valley College
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