Michelle Flores-Hernandez
Summary
Committed and motivated administrative professional with successful experience in fast-paced roles. Strong work ethic, professional demeanor and great initiative.
Overview
5
5
years of professional experience
Work History
Administrative Office Specialist
San Bernardino County Child Support Services
2020.07 - 2023.06
- Streamlined office operations by implementing efficient filing systems and document management processes.
- Managed inventory levels to ensure adequate office supplies were always available while minimizing costs through strategic purchasing decisions.
- Collaborated with cross-functional teams to complete special projects on time.
- Assisted in employee onboarding processes by preparing candidate files, scheduling candidates for interviews. Gathered all information and distributed to Operation managers and interview teams.
- Prepared and submitted travel reimbursement documentation for all staff to accounting department.
- Ensured smooth office transitions during relocations through meticulous planning involving furniture moves, equipment setups, and utility transfers.
- Oversaw facility maintenance tasks including scheduling repairs or inspections as necessary to maintain a safe working environment for all employees.
- Strengthened client relationships by providing exceptional assistance during phone calls or email exchanges while maintaining strict confidentiality standards.
- Coordinated servicing of technology and secured company devices.
- Developed and updated spreadsheets and databases to track, analyze, and report on building operations and staff.
- Assisted development and implementation of new administrative procedures.
- Negotiated contracts with vendors and suppliers for office supplies, equipment and services.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Improved customer satisfaction with timely communication and effective problem-solving skills in addressing inquiries or concerns..
- Supported executive-level staff with detailed calendar management, meeting preparation, and correspondence drafting.
Administrative Coordinator
Aladdin Bails Bonds
2018.05 - 2020.03
- Improved customer satisfaction through prompt and professional handling of inquiries and concerns done in person and over the phone.
- Managed calendars, scheduled appointments, and coordinated travel arrangements for senior staff members.
- Assisted management with Inter-Agency requests in a timely manner.
- Managed administrative processes and prepared key reports and documentation.
- Sent reports to corporate office on a weekly basis.
- Reconciled all office transactions on a weekly basis and prepared the bank deposit.
- Received and distributed all incoming mail. Responsible for preparing outgoing mail.
- Ensured compliance with company policies by maintaining up-to-date knowledge of regulations and conducting regular audits of all work done by the Bail Consultants.
- Maintained petty cash. Responsible for issuing all cash and credit card refunds.
Education
Associate of Science - Healthcare Administration
San Joaquin Valley College
Hesperia, CASkills
- Calendar Management
- Inventory Management
- Microsoft Office Proficiency
- Interdepartmental Communication
- Team Collaboration
- Customer Service
- Problem Solving
- Data Entry
- Information Security
- Office Administration
Timeline
Administrative Office Specialist
San Bernardino County Child Support Services
2020.07 - 2023.06
Administrative Coordinator
Aladdin Bails Bonds
2018.05 - 2020.03
Associate of Science - Healthcare Administration
San Joaquin Valley College
Similar Profiles
Rocio RodriguezRocio Rodriguez
Child Support Specialist at Riverside County Child SupportChild Support Specialist at Riverside County Child Support
Victoria D. VegaVictoria D. Vega
Child Support Officer Lead at San Joaquin County Department Of Child SupportChild Support Officer Lead at San Joaquin County Department Of Child Support
Theodore DouglasTheodore Douglas
Volunteer at San Bernardino County Children And Family ServicesVolunteer at San Bernardino County Children And Family Services