Michelle Flynn
Portsmouth
Summary
Dynamic and seasoned coordinator of K-12 educator professional development services. Proven school district partner. Extensive track record co-creating engaging and effective professional learning experiences.
A career spanning roles in corporate training, project management, CRM software implementation, and educational publishing that informs an innovative approach to problem-solving; an ability to develop deep customer insights; and a propensity for leading stakeholder collaborations that result in nimble and successful solutions.
Overview
31
31
years of professional experience
Work History
Senior PD Programs Coordinator
HMH, Heinemann Division
05.2018 - Current
- Serve as in-house expert, manager, and coordinator of internationally noted network of consulting authors.
- Facilitate needs assessment processes with school/district leaders aimed at identifying teacher training priorities.
- Collaborate with school/district leaders and consulting authors to develop custom solutions designed to address professional development needs.
- Develop and maintain long-term relationships with key school districts and professional organizations.
- Monitor educational research and market trends to identify potential new thought leaders for author acquisition, as well as new product development.
- Work in close coordination with Editorial, sharing market intelligence to inform author and product acquisition and development.
- Work hand in hand with Sales to field customer inquiries and requests.
- Partner with Marketing on product promotion and positioning.
PD Programs Coordinator
HMH, Heinemann Division
08.2009 - 05.2018
- Managed customer and author contracts, as well as the coordination, scheduling, and fulfillment of author engagements.
- Acted as liaison/in-house author expert with field reps, managing customer inquiries and requests.
- Developed and maintained list of consulting authors, cultivating and managing strong author relationships.
- Attended national sales meetings to keep reps up to date on author list and gather feedback for list growth and development.
- Solicited stakeholder feedback regarding market trends, providing input to PD product development teams.
Pivotal CRM Account Manager
Red Clay Consulting
08.2007 - 08.2009
- Managed key clients and generated new business for CRM practice.
- Worked in close partnership with clients to discover clear and concise functional requirements that modeled true business needs.
- Developed and leveraged customer insights to deliver sophisticated and adaptable systems that solved clients’ CRM challenges.
- Provided effective and efficient manager and end user training.
Managing Partner and VP Operations
Porter Hill, Inc.
01.2000 - 07.2007
- Partnered in million-dollar consulting firm, with a staff of 3 full-time employees, specializing in CRM Systems Integration
- Provided oversight of internal operations
- Developed customer-centric solutions to align business processes across organizations
- Led multiple enterprise-wide CRM implementations, managing projects’ full life cycle
- Designed flexible and nimble systems, adaptable to future shifts in the corporate environment and marketplace
- Provided web based training for multi-division deployment
- Assisted in the selection and training of corporate CRM teams for client companies
- Managed long-term partnership with offshore development team
Business Solutions Engineer
Bottomline Technologies, Inc.
09.1998 - 01.2000
- Administered a multi-tiered, multi-user information system.
- Monitored and implemented user enhancements.
- Maintained communication with department heads for system status and resolution.
- Reported on short and long term project goals.
- Created training and end-user documentation for use with the CRM system.
- Liaison on corporate financial data.
Senior Corporate Trainer
Bottomline Technologies, Inc
01.1996 - 08.1998
- Conducted analysis of systems specifications and network requirements.
- Installed and configured client/server software.
- Conducted Train the Trainer sessions for colleagues on software updates and new releases.
Project Manager
Bottomline Technologies, Inc.
08.1994 - 01.1996
- Managed the successful implementation, rollout and training of Lasercheck system.
- Provided primary technical support regarding software and hardware issues.
- Verified all hardware and software configurations met expected performance levels.
- Established and tested new software and hardware configurations.
Education
Bachelor of Arts - Sociology
Keene State College
Skills
- Creative and collaborative problem solver
- Excellent communicator
- Insightful leader
- Skilled negotiator
- Attentive listener
- Relationship builder
- Decision-making
- MS office
Recognition
HMH/Heinemann, 2023, Standing Tall Honoree
Timeline
Senior PD Programs Coordinator
HMH, Heinemann Division
05.2018 - Current
PD Programs Coordinator
HMH, Heinemann Division
08.2009 - 05.2018
Pivotal CRM Account Manager
Red Clay Consulting
08.2007 - 08.2009
Managing Partner and VP Operations
Porter Hill, Inc.
01.2000 - 07.2007
Business Solutions Engineer
Bottomline Technologies, Inc.
09.1998 - 01.2000
Senior Corporate Trainer
Bottomline Technologies, Inc
01.1996 - 08.1998
Project Manager
Bottomline Technologies, Inc.
08.1994 - 01.1996
Bachelor of Arts - Sociology
Keene State College
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