Michelle Flynn
Portsmouth
Summary
Dynamic and seasoned coordinator of K-12 educator professional development services. Proven school district partner. Extensive track record co-creating engaging and effective professional learning experiences.
A career spanning roles in corporate training, project management, CRM software implementation, and educational publishing that informs an innovative approach to problem-solving; an ability to develop deep customer insights; and a propensity for leading stakeholder collaborations that result in nimble and successful solutions.
Overview
31
31
years of professional experience
Work History
Senior PD Programs Coordinator
HMH, Heinemann Division
Portsmouth, NH
05.2018 - Current
- Serve as in-house expert, manager, and coordinator of internationally noted network of consulting authors.
- Facilitate needs assessment processes with school/district leaders aimed at identifying teacher training priorities.
- Collaborate with school/district leaders and consulting authors to develop custom solutions designed to address professional development needs.
- Develop and maintain long-term relationships with key school districts and professional organizations.
- Monitor educational research and market trends to identify potential new thought leaders for author acquisition, as well as new product development.
- Work in close coordination with Editorial, sharing market intelligence to inform author and product acquisition and development.
- Work hand in hand with Sales to field customer inquiries and requests.
- Partner with Marketing on product promotion and positioning.
PD Programs Coordinator
HMH, Heinemann Division
Portsmouth, NH
08.2009 - 05.2018
- Managed customer and author contracts, as well as the coordination, scheduling, and fulfillment of author engagements.
- Acted as liaison/in-house author expert with field reps, managing customer inquiries and requests.
- Developed and maintained list of consulting authors, cultivating and managing strong author relationships.
- Attended national sales meetings to keep reps up to date on author list and gather feedback for list growth and development.
- Solicited stakeholder feedback regarding market trends, providing input to PD product development teams.
Pivotal CRM Account Manager
Red Clay Consulting
Atlanta, GA
08.2007 - 08.2009
- Managed key clients and generated new business for CRM practice.
- Worked in close partnership with clients to discover clear and concise functional requirements that modeled true business needs.
- Developed and leveraged customer insights to deliver sophisticated and adaptable systems that solved clients’ CRM challenges.
- Provided effective and efficient manager and end user training.
Managing Partner and VP Operations
Porter Hill, Inc.
Portsmouth, NH
01.2000 - 07.2007
- Partnered in million-dollar consulting firm, with a staff of 3 full-time employees, specializing in CRM Systems Integration
- Provided oversight of internal operations
- Developed customer-centric solutions to align business processes across organizations
- Led multiple enterprise-wide CRM implementations, managing projects’ full life cycle
- Designed flexible and nimble systems, adaptable to future shifts in the corporate environment and marketplace
- Provided web based training for multi-division deployment
- Assisted in the selection and training of corporate CRM teams for client companies
- Managed long-term partnership with offshore development team
Business Solutions Engineer
Bottomline Technologies, Inc.
Portsmouth, NH
09.1998 - 01.2000
- Administered a multi-tiered, multi-user information system.
- Monitored and implemented user enhancements.
- Maintained communication with department heads for system status and resolution.
- Reported on short and long term project goals.
- Created training and end-user documentation for use with the CRM system.
- Liaison on corporate financial data.
Senior Corporate Trainer
Bottomline Technologies, Inc
Portsmouth, NH
01.1996 - 08.1998
- Conducted analysis of systems specifications and network requirements.
- Installed and configured client/server software.
- Conducted Train the Trainer sessions for colleagues on software updates and new releases.
Project Manager
Bottomline Technologies, Inc.
Portsmouth, NH
08.1994 - 01.1996
- Managed the successful implementation, rollout and training of Lasercheck system.
- Provided primary technical support regarding software and hardware issues.
- Verified all hardware and software configurations met expected performance levels.
- Established and tested new software and hardware configurations.
Education
Bachelor of Arts - Sociology
Keene State College
Skills
- Creative and collaborative problem solver
- Excellent communicator
- Insightful leader
- Skilled negotiator
- Attentive listener
- Relationship builder
- Decision-making
- MS office
Recognition
HMH/Heinemann, 2023, Standing Tall Honoree
Timeline
Senior PD Programs Coordinator
HMH, Heinemann Division
05.2018 - Current
PD Programs Coordinator
HMH, Heinemann Division
08.2009 - 05.2018
Pivotal CRM Account Manager
Red Clay Consulting
08.2007 - 08.2009
Managing Partner and VP Operations
Porter Hill, Inc.
01.2000 - 07.2007
Business Solutions Engineer
Bottomline Technologies, Inc.
09.1998 - 01.2000
Senior Corporate Trainer
Bottomline Technologies, Inc
01.1996 - 08.1998
Project Manager
Bottomline Technologies, Inc.
08.1994 - 01.1996
Bachelor of Arts - Sociology
Keene State College