Michelle Fong

· Oversee all Secure Session and Online Sales & Marketing maintenance projects for 10+ years, focus on cost reduction and customer digital banking (desktop, mobile, tablet) experience improvement

· Serve as Scrum Master leading Maintenance and Content Management scrum teams focused on product enhancements totaling 79 code updates and 1500+ content updates in 2020

· Manage and review backlog and in-progress items ensuring an on-time feature delivery rate of 99.5%

· Leverage empirical data to help scrum teams assess scrum maturity, optimize scrum team velocity to organizational KPIs, and identify improvement opportunities to maximize team performance

· Implemented an enhanced Maintenance project intake application, incorporating more fine-grained approval controls, and trained 300+ key users within 2 months

· Successfully assisted LOB submitters to meet all applicable compliance and operational risk requirements 100% by delivering an enhanced form

· Led Enterprise Agile transformation redesign process for Maintenance project teams and successfully transitioned to Agile within 7 months

· Led various teams to develop interim processes, perform future state analysis, build KPI dashboards, and incorporate retrospective changes to maximize efficiency and transparency

· Coached and facilitated new distributed scrum teams through all scrum ceremonies from initiation to implementation. Mentored scrum teams to understand how Scrum framework is structured to provide opportunities for inspection and improvement

· Successfully introduced and adopted an Agile mindset to scrum teams comprising 50 team members

· Increased velocity by 10% after the 3rd sprint and collaborative sprint effectiveness by introducing Planning Poker in subsequent sprints.

· Built effective partnerships, performed analysis, clarified business requirements, participated PI Planning, led sprints planning with scrum teams, prioritized work, managed QA and on time releases within budget through all sprint life cycle

· Led Wiki Migration project and managed teams to transition successfully from initiation to implementation in less than 3 months. Drove and managed all planning and execution strategies throughout all project phases, and reduced annual costs of $100K through streamlined process and communication

· Defined matrix reporting requirements to revisit current Maintenance project process, perform capacity trends and utilization analysis, present process improvement recommendations to senior management, resulted with funding and executing process improvement initiatives

· Led process improvement initiatives including implementation of a streamlined end-to-end process, documentation of future state workflows, and enabled reduction of manual processes by 85% in addition to annual costs of $500K

· Served as Content Management Change Author to update website content and images in CMS system per project requirements

· Managed content creation from ideation to deployment using Tridion Content Management system. Successfully executed projects with delivery rate of 100% with technical teams

· Reviewed existing business end-to-end processes and documented current state workflows. Implemented a streamlined Financial Tracking project process which contributed to an annual cost savings of $170K

· Oversaw all Financial Tracking project for Internet Service Group, focus on Infrastructure financial tracking and budgeting. Collaborated with business and Finance partners to address and resolve finance variances interfering with the team’s ability to deliver project goals, resulting in meeting project goals 100% of the time

· Implemented a new tracking dashboard with clear status reporting and issues tracking capabilities to provide transparency, and resulted in a reduction of manual processes by 95%

· Collaborated with LOB partners and technical teams to provide project initial sizing in a timely manner. Conducted thorough business requirement analysis to identify impacted system applications for effective funding planning and budgeting

· Managed Loss Processing and Recovery Team in capacity planning and daily operations, including supervising and coaching 11 direct reports to maximize optimal productivity and quality performance results

· Developed a structured performance review objective for meeting departmental goals. Reviewed and successfully implemented motivational techniques, which led the team to continuously achieve unit goals with proven record of increased productivity and quality results

· Promoted teamwork and team recognition by forming a Recognition Team to develop motivational and recognition strategies, resulting in a 20% increase in team member engagement