Michelle Fonger
Muskegon,MI
Summary
Like most in our industry, I've worked at many establishments around our town. I've taken a little piece with me from the former to every new place I've decided to call "home", molding me into the powerhouse I am today. I have extensive knowledge in the spirit/beer/wine world, as well as the culinary side. If you are a seasoned service industry worker, you'll realize its like playing the sequel to a familiar video game. You know the rules and general layout, you just have to learn the new map.
Overview
9
9
years of professional experience
Work History
Bartender/Cocktail Cultivator
Rad Dads' Tacos & Tequila Bar
08.2021 - Current
- Serves patrons during peak hours and events. Understands the balance of impactful customer service and time sensitivity.
- Curates unique cocktails that corresponds to the brand and contributes to higher sales/repeat customers.
- Practices effective problem solving when issues arise.
- Able to accurately handle large amounts of cash.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adheres strictly to Michigan Liquor Laws.
- Able to effortlessly work in a fast-paced environment, managing multiple drink orders simultaneously without compromising quality.
Server/Bartender
Docker's Fish House
05.2016 - 09.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
- Resolved customer complaints promptly and professionally.
Bartender/Shift Manager
Unruly Brewing Company
09.2017 - 03.2020
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Established rapport with regular patrons through attentive service, fostering loyalty to the establishment.
- Kept bar presentable and well-stocked to meet customer needs.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
High School Diploma -
Oakridge High School
Muskegon05-2012
Skills
- Engaging communication style
- Friendly and familiar presence
- Works comfortably under pressure
- TIPS certified
- 10 years of hospitality experience
Timeline
Bartender/Cocktail Cultivator
Rad Dads' Tacos & Tequila Bar
08.2021 - Current
Bartender/Shift Manager
Unruly Brewing Company
09.2017 - 03.2020
Server/Bartender
Docker's Fish House
05.2016 - 09.2021
High School Diploma -
Oakridge High School
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