Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Michelle Fontes

Eatontown,NJ

Summary

Detail-oriented professional with strong ability to learn concepts quickly. Focused on task at hand, highly motivated, responsible, organized and deadline-driven. I can speak fluent in English, Portuguese and Spanish. I can also read and write in English and Portuguese. Experienced office manager and administration professional with several years of experience in overseeing wide variety of essential functions in bustling business. Analytical in optimizing productivity, efficiency and service quality across various offices within diverse environments. Highly organized with strengths in prioritizing tasks and managing deadlines.

Overview

13
13
years of professional experience

Work History

Office Manager Trainer

Service Tire Truck Centers
Bethlehem, PA
03.2018 - 06.2025
  • Provided customer support for billing issues and inquiries.
  • Issued invoices and collected payments from clients.
  • Automated processing to enhance efficiency in operations.
  • Compiled comprehensive Excel sheets to manage customer data.
  • Trained new employees on daily tasks and system navigation.
  • Responded promptly to emails from 54 office personnel, addressing concerns.
  • Facilitated phone support, resolving questions and providing assistance.
  • Developed training outlines for web portals utilized in billing processes.

PCA and Life Coach

Matheney School and Hospital
Peapack And Gladstone, NJ
01.2015 - 03.2018
  • Attended monthly staff training sessions.
  • Communicated nonverbally with children to provide them with comfort, encouragement and positive reinforcement.
  • Created strategies to meet the needs of mentally and physically disabled students.
  • Redirected students using Positive Behavior Support (PBS).
  • Physically and verbally interacted with students throughout the day.
  • Taking care of their personal needs. Such as bathing, feeding, changing and putting to bed.
  • Completed and filed all necessary paperwork for classroom activities, including meals count sheets and attendance logs.

Key Holder

Rockport
Bridgewater, NJ
04.2012 - 12.2014
  • Answered questions regarding the store and its merchandise.
  • Demonstrated use and care of merchandise.
  • Greeted customers and ascertained customers' needs.
  • Maintained records related to sales.
  • Prepared sales slips and sales contracts.
  • Helped customers with questions, problems and complaints in person and via telephone.
  • Stocked shelves and supplies and organized displays.
  • Organized racks and shelves to maintain the visual appeal of the store.
  • Verified that all customers received receipts for purchases.
  • Developed positive customer relationships through friendly greetings and excellent service.
  • Trained and served as a peer coach for new sales associates.

Camp Counselor

Kiddie Keep Well Camp
Edison, NJ
05.2013 - 08.2013
  • Planned and led activities to develop students’ physical, emotional and social growth.
  • Led reading and arts and crafts lessons.
  • Identified warning signs of emotional or developmental problems and reported to parents.
  • Worked with interdisciplinary team members to evaluate children's progress and recommend appropriate learning plans.
  • Worked with under privileged children.
  • Worked with children that went through emotional, stressful, unhealthy situations at home.
  • Gave children a voice, and made sure that they were safe while away at camp.

Education

High School Diploma -

Woodbridge High School
Woodbridge, NJ

Skills

  • Fluent in English, Portuguese, and Spanish
  • Conflict resolution
  • Empathy and kindness
  • Strong written and verbal communication
  • Creative lesson planning
  • Instructional best practices
  • Self-motivation
  • Quick learner
  • SMART Board proficiency
  • Effective communication
  • Collaboration and teamwork
  • Organizational skills
  • Perseverance and motivation
  • Microsoft Excel expertise

Accomplishments

  • Graduating from Portuguese School of Perth Amboy.
  • Working at a sleep away camp with underprivileged children.
  • Working with kids with severe disabilities.
  • Having my own side business in photography.
  • Being on the Board of Directors for a non-profit cancer organization Via-Pal.
  • Being a 5th grade CCD teacher at my church for over 5 years.

References

  • Vivian Acuna-Francisco, 732-857-1725, High School Teacher, Family Friend of over 30 years
  • Kevin Santos, 908-433-2868, Sales Rep at Service Tire Truck Centers, Worked in the same office for 5 years, Family friend for over 20+ years
  • Bonita Morsching, 484-550-0909, STTC Corporate, Worked together for 7 years at Service Tire Truck Center, 2 of those years in corporate together.

Timeline

Office Manager Trainer

Service Tire Truck Centers
03.2018 - 06.2025

PCA and Life Coach

Matheney School and Hospital
01.2015 - 03.2018

Camp Counselor

Kiddie Keep Well Camp
05.2013 - 08.2013

Key Holder

Rockport
04.2012 - 12.2014

High School Diploma -

Woodbridge High School

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