MICHELLE FORD
San Antonio,TX
Summary
Licensed insurance adjuster motivated to continue growing within the vast opportunities provided by USAA. Works effectively under pressure and in a fast-paced environment to deliver consistent results while maintaining superior customer service.
Overview
10
10
years of professional experience
Work History
Auto Claims Adjuster
USAA
03.2023 - Current
- Acted as a reliable point of contact for customers throughout the claims process, addressing their concerns with empathy and professionalism.
- Demonstrated expert knowledge of auto insurance policies and coverages, allowing for accurate assessment of damages and appropriate claim payouts.
- Documented all findings in concise reports.
- Established an effective system for tracking and monitoring claims from initial report to final resolution, ensuring timely updates were provided to all relevant parties.
- Delivered comprehensive training to new hires on essential auto claims adjusting skills and techniques for optimal job performance.
- Ensured regulatory compliance in all aspects of the auto claims process by staying up-to-date on industry laws and regulations.
- Identified suspicious claims, escalating issues to supervisor for further investigation and analysis.
- Provided exceptional customer service at all stages of the claims lifecycle while adhering to strict confidentiality guidelines regarding sensitive client information.
- Issued payouts to claimants.
Warehouse Supervisor
Peterbilt of Atlanta
02.2017 - 07.2022
- Maintained warehouse inventory by conducting monthly physical counts and reconciling variances
- Worked effectively across departments and with outside personnel to address problems such as deliveries and payment methods
- Taught employees about important procedures and enforced policies for efficient and successful warehouse operations
- Troubleshoot and resolve issues with warehouse orders to maintain smooth operations of all locations
- Collaborated with senior management to develop continuous improvement methodology in key areas of service, profit, and growth
- Lead with a positive approach and dedication to associate mentorship and customer satisfaction
- Monitored employee practices and corrected teams on insufficient safety practices
- Balanced staffing requirements, work hours, and vacations to effectively coordinate employee schedules
- Used critical thinking skills to find solutions to complex problems and escalated serious concerns to general management
- Established skilled staff and managed performance to deliver consistent results
- Held the team accountable and coached through problems to address performance issues
- Coordinated thorough training for associates to cover proper work methods, safe practices, and equipment operating procedures
- Managed daily delivery routes and drivers to exceed expectations
- Coordinate within multiple departments and locations daily effectively and efficiently.
Inventory Control Specialist
Atlanta South 75, LLC
05.2014 - 02.2017
- Utilized cycle counts to reconcile inventory, identifying and researching root cause of discrepancies
- Liaised with purchasing, forecasting, and production to resolve wide-ranging inventory issues
- Processed damaged and returned products daily, including obtaining compensation from vendors for errors
- Completed weekly cycle counts to check inventory records against physical values
- Monitored inventory movement to maintain accurate records and smoothly correct discrepancies
- Helped Shop Manager with maintaining safety regulations and scheduling maintenance
- Followed established guidelines and procedures
- Maintained work area organized and clutter-free
- Completed required paperwork daily and weekly
- Handled issues such as customer service and accounts receivable
- Assisted with scheduling of counter personnel.
Education
Legal Principles Claims Specialist - Claims Law
American Educational Institute
Basking Ridge, NJ04.2024
Associate of Arts - General
Gordon State College
Barnesville, Georgia05.2013
Pharmacy Technician Diploma - Pharmacy Technology
Southern Crescent Technical College
Griffin, Georgia12.2015
Skills
- New Hire mentoring
- Policy enforcement
- Claims Handling
- Policy Interpretation
- Claims Investigation
- Insurance regulations knowledge
- Customer service expertise
- Claims process explanation
- Documentation Management
- Quality assurance
- Time management
- Appointment Coordination
- Skilled in Microsoft Office suite
- Skilled with Xactimate software
Insurance License
#2943403
Timeline
Auto Claims Adjuster
USAA
03.2023 - Current
Warehouse Supervisor
Peterbilt of Atlanta
02.2017 - 07.2022
Inventory Control Specialist
Atlanta South 75, LLC
05.2014 - 02.2017
Legal Principles Claims Specialist - Claims Law
American Educational Institute
Associate of Arts - General
Gordon State College
Pharmacy Technician Diploma - Pharmacy Technology
Southern Crescent Technical College