Michelle Ford

• Company Overview: TC Best Mobile Notary LLC offers mobile and remote notary, loan closing, and Apostille services in the Twin Cities Metro Area
• I am professional and personable, and I have earned a 5-star rating (Google Business)
• I have completed over 4,000 loan closings and signings to date
• In 2021, I combined my international finance and notary experience to add Apostille and Authentication to the services offered by TC Best Mobile Notary LLC
• TC Best Mobile Notary LLC offers mobile and remote notary, loan closing, and Apostille services in the Twin Cities Metro Area

• Manage the collection of outstanding accounts receivables from clients and reduce Days Sales Outstanding
• This critical role enhances firm collection activities, boosts revenue, and accelerates cash flow
• Approved credit limits for new clients and recommended appropriate retainers when required
• Manage multi-payor collections
• Schedule regular meetings with assigned attorneys to review AR aging and special handling requirements
• Update credit and collection policies and procedures
• Prepared ad hoc reports for senior management and individual attorneys

• Approved new applications and set up new accounts
• Negotiated payment terms with customers and sales
• Managed billing, invoicing, and cash applications
• Responsible for the collection of 450+ domestic and Canadian accounts
• Prepared monthly and ad-hoc management reports
• Assist in Sales tax processes via Avalara
• Prepare daily sales reports for management and directors
• Assist in month-end close
• 70% reduction in AR past due more than 90 days

• Oversaw credit and collections for the global export group (EMEA, APAC, Latin America) of Starkey Hearing Technology
• Approved accounts, established credit limits and payment terms, tracked order fulfillment and resolved conflicts and collections for 300+ global customers
• Authored and established global payment policy to comply with US regulations and oversights
• Introduced best practices in credit and collections procedures, improving the ratio of current accounts from 60% to 80% and bringing the organization into compliance with current regulations
• Implemented a global report and access system to communicate accurate account information and provide key business insights to further sales, orders, promotions, payments, and collections
• Partnered with sales to establish an onboarding process to facilitate equipment leases and accelerated credit approval for sales events
• Developed and implemented a Letter of Credit (LC) process, bringing the annual loss due to LC discrepancies to zero
• Orchestrated the disaster recovery response after the 2017 hurricanes in Puerto Rico, resulting in all accounts being current within 1 year

Coordinated account management from credit approval to the collection of receivables. Managed a portfolio of 600+ B2B accounts across North America, Latin America & EMEA for Entrust Datacard, a global identity and secure transaction technology provider.
• Created online credit application resulting in decreased onboarding time to facilitate quicker order sales and delivery. Reduced processing time from multiple weeks to under 48 hours.
• Headed a project to implement automated dunning letters, which allowed team members to focus on high-risk, high-dollar accounts. This initiative drove improvement in current accounts by +$25 mil.
• Created a global data site to house frequently requested documents, ensuring accuracy and timely access.
• Expanded and updated credit policy to reflect global needs and ensure compliance worldwide.
• Utilized SAP® BusinessObjects business intelligence solutions to develop reports to better manage credit & collections processes.
• Partnered with sales and customer support to resolve account discrepancies and disputes.
• Analyzed and revised order hold process resulting in a reduction of false order holds by 50%.
• Designed and facilitated onboarding and advanced training programs for credit and collections staff and sales representatives.