Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Timeline
Generic

MICHELLE FORSTER

Plantersville,MS

Summary

Resourceful Customer Service Representative known for high productivity and efficient task completion. Specialized in communication, problem-solving, and time management skills, ensuring smooth operations in customer service environments. Excel in listening, empathy, and patience, which are crucial for addressing customer needs effectively and building positive relationships.

Overview

28
28
years of professional experience
1
1
Certification

Work History

Counselor Assistant / Administrative Assistant

Staffers LLC
Tupelo, MS
01.2024 - Current
  • Maintained organized filing systems to enhance accuracy and accessibility.
  • Scheduled appointments between clients, customers, and internal staff with efficiency.
  • Responded to phone calls and emails, providing timely information to support business operations.

On-Air Radio Personality / Station Owner

Must Be Heard Radio LLC
Hattiesburg, MS
03.2017 - Current
  • Hosted live radio segments while managing daily programming efficiently.
  • Promoted events and fundraising initiatives to boost community engagement.
  • Managed social media platforms to enhance audience interaction and growth.

Event Promoter / Artist Manager

Must Be Heard Entertainment
Hattiesburg, MS
09.2015 - Current
  • Coordinated and promoted live events to highlight local and regional talent.
  • Developed comprehensive press kits, including bios, photos, reviews, and media coverage.
  • Cultivated strong relationships with venues to secure event bookings.
  • Managed industry union relations to ensure effective communication and collaboration.

Courier / Delivery Driver

Self-Employed
Hattiesburg, MS
01.2014 - Current
  • Accurately delivered packages on schedule, ensuring timely receipt by customers.
  • Maintained high standards of customer service and professionalism.
  • Established a loyal customer base through consistent and reliable service.

911 Dispatcher

Lee County E-911
Saltillo, MS
03.2024 - 09.2024
  • Prioritized and dispatched emergency and non-emergency calls for immediate response.
  • Maintained continuous radio and telephone contact with field units for safety monitoring.
  • Utilized law enforcement databases to research criminal history for field officers.
  • Ensured effective coordination through clear communication during critical incidents.

911 Dispatcher

City of Hattiesburg Police Department
Hattiesburg, MS
05.2023 - 03.2024
  • Efficiently managed high-pressure emergency and non-emergency calls with composure.
  • Monitored alarms and surveillance systems for potential threats or suspicious activity.
  • Maintained constant communication with field units to ensure safety and task progression.
  • Researched criminal history data through law enforcement databases, providing critical information to field officers.

Family Caregiver / Household Manager

Self-Employed
Omaha, NE
01.2007 - 05.2017
  • Provided in-home care for elderly family members, promoting independence and safety.
  • Executed light housekeeping tasks, including laundry, vacuuming, dusting, and changing linens.
  • Facilitated effective communication between families and healthcare providers to address concerns.
  • Collaborated with healthcare professionals to ensure seamless care delivery.
  • Assisted with transportation and grocery shopping to encourage daily activities.

Customer Service Representative

West Corporation
Omaha, NE
05.2015 - 05.2016
  • Delivered inbound customer support and product assistance to enhance user experience.
  • Resolved customer complaints promptly, maintaining high satisfaction levels.
  • Provided accurate information on products and services to customers.
  • Managed interactions with difficult customers while preserving professionalism.

Telephone Interviewer

The MSR Group
Omaha, NE
08.1997 - 08.2004
  • Executed phone surveys for banking and healthcare clients to gather critical insights.
  • Assessed customer needs through effective probing questions and active listening techniques.
  • Maintained professionalism during survey administration while adhering to company policies.

Recruiter / Supervisor

C&C Market Research
Omaha, NE
06.2002 - 03.2004
  • Recruited survey participants, resulting in promotion for exceptional performance.
  • Supervised research activities, ensuring effective coordination among staff.
  • Assessed respondent eligibility according to established criteria before conducting interviews.
  • Provided feedback on survey design and questionnaire content based on field experience.
  • Verified accuracy of data collected by double-checking all forms for completeness and consistency before submission.

Filing Clerk

Trinity Bible College
Ellendale, ND
09.1999 - 12.2002
  • Managed document processing and maintained records for business office operations.
  • Supported staff in organizing files to enhance accessibility.
  • Created new folders and updated existing ones as required.
  • Processed incoming mail, sorted documents, and distributed them efficiently.
  • Organized physical file cabinets by rearranging contents for optimal retrieval.

Customer Service Representative

APAC
Omaha, NE
06.1997 - 08.1999
  • Delivered high-volume customer support in a fast-paced environment.
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Maintained a high level of professionalism when dealing with difficult customers.

Education

High School Diploma -

North High School
Omaha, NE
05.1999

Some College (No Degree) - Biblical Studies

Trinity Bible College
Ellendale, ND

Some College (No Degree) - Medical Assisting

Vatterott College
Omaha, NE

Some College (No Degree) - Psychology

Grace University
Omaha, NE

Skills

  • Telephone etiquette and multi-line management
  • Data entry
  • Active listening
  • Attention to detail
  • Team collaboration
  • Information security
  • Multitasking skills
  • Conflict resolution
  • Information intake and documentation
  • Self-motivation

Certification

  • Certified Emergency Telecommunicator
  • CPR Certified

Languages

English
Professional

Timeline

911 Dispatcher

Lee County E-911
03.2024 - 09.2024

Counselor Assistant / Administrative Assistant

Staffers LLC
01.2024 - Current

911 Dispatcher

City of Hattiesburg Police Department
05.2023 - 03.2024

On-Air Radio Personality / Station Owner

Must Be Heard Radio LLC
03.2017 - Current

Event Promoter / Artist Manager

Must Be Heard Entertainment
09.2015 - Current

Customer Service Representative

West Corporation
05.2015 - 05.2016

Courier / Delivery Driver

Self-Employed
01.2014 - Current

Family Caregiver / Household Manager

Self-Employed
01.2007 - 05.2017

Recruiter / Supervisor

C&C Market Research
06.2002 - 03.2004

Filing Clerk

Trinity Bible College
09.1999 - 12.2002

Telephone Interviewer

The MSR Group
08.1997 - 08.2004

Customer Service Representative

APAC
06.1997 - 08.1999

High School Diploma -

North High School

Some College (No Degree) - Biblical Studies

Trinity Bible College

Some College (No Degree) - Medical Assisting

Vatterott College

Some College (No Degree) - Psychology

Grace University

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