Michelle Fos
CHALMETTE,LA
Summary
Customer-oriented General Manager with 8 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
13
13
years of professional experience
Work History
General Manager
Another Broken Egg Cafe
01.2014 - Current
- Managed budget implementations, employee reviews, training, schedules and contract negotiations.
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
- Assessed reports to evaluate performance, develop targeted improvements and implement changes.
- Performed statistical analyses to gather data for operational and forecast team needs
Lead Server
Crazy Johnnies
03.2011 - 07.2013
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Kept updated knowledge of menu and promotions, recommending specific items according to preferences and food allergies.
- Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons
Service Director
New Orleans City Club
08.2003 - 06.2005
- Planned operations to effectively cover needs while controlling costs and maximizing service.
- Motivated staff to perform at peak efficiency and quality.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
Skills
- Employment Law
- ADP Workforce Now
- Profit and Loss Accountability
- Cross-Functional Team Management
- Customer Service
- Microsoft Internet Explorer
- Manage Budgets
Timeline
General Manager
Another Broken Egg Cafe
01.2014 - Current
Lead Server
Crazy Johnnies
03.2011 - 07.2013
Service Director
New Orleans City Club
08.2003 - 06.2005
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