Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michelle Foster

North Little Rock,AR

Summary

Experienced Delivery Driver offering delivery experience and solid dedication to customer satisfaction. Enhances vehicle longevity and workplace safety with good inspection and maintenance abilities. Apply advanced Spanish skills to enhance service for customers and collaborate effectively with diverse team members. Customer-oriented transportation team member with proven safety skills and impeccable driving history. Log daily activities, coordinate customer documentation and collect payments to meet recordkeeping requirements. Skillfully plan efficient daily routes to meet customer needs and maximize delivery schedules. Punctual and efficient Driver known for reliability, route planning and excellent customer interactions. Motivated to provide prompt, friendly and professional service at all times.

Overview

7
7
years of professional experience

Work History

Hub Delivery Driver

Autozone LLC
06.2018 - Current
  • Balanced competing priorities under pressure by managing multiple deliveries simultaneously without compromising quality of service.
  • Inspected load security and checked for damages.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved delivery efficiency by optimizing route planning and adhering to time-sensitive schedules.
  • Managed customer inquiries and complaints in polite and professional manner.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Developed strong relationships with regular clients through consistent reliability and attention to individual preferences.
  • Upheld company standards for professionalism while interacting with customers, addressing inquiries or concerns promptly and effectively.
  • Operated vehicle safely in highly congested areas with no traffic violations.
  • Maintained vehicle safety and cleanliness, ensuring a positive company image for hub delivery services.
  • Adapted quickly to evolving workplace policies and procedures, remaining flexible in the face of unexpected challenges or opportunities for improvement.

Restaurant Hostess

Cheers
11.2017 - 04.2018
  • Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.
  • Delivered unparalleled service to drive positive dining experience and repeat customer visits.
  • Collaborated with servers to ensure smooth transitions between tables, minimizing wait times for guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Backed up servers by checking on tables and retrieving items for guests.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Completed daily side work and opening and closing duties without fail.
  • Assisted in maintaining a clean and inviting restaurant environment by clearing tables and setting up for the next guests.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Rearranged tables and chairs for large parties and retrieved high chairs for children.
  • Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
  • Took initial drink orders and relayed information to wait or bar staff.

Call Center Representative

Convergys
06.2017 - 11.2017
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Resolved associate, tool and service delivery issues revealed by statistical reports.
  • Investigated and resolved accounting, service and delivery concerns.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Delivered prompt service to prioritize customer needs.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
  • Sought out extra training opportunities to enhance customer relationship management abilities.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Exhibited high energy and professionalism when dealing with clients and staff.

Education

GED -

Dover Adult Education
Dover, NH

Skills

  • Customer-Oriented
  • Documentation And Reporting
  • Product Promotion
  • ERP Software
  • Ability to Lift 50 Pounds
  • Physical stamina and strength
  • Patience and Tolerance
  • Stocking and Inventory
  • Map reading and navigation skills
  • Vehicle Cleaning and Maintenance
  • Vehicle Inspection
  • Order Fulfillment
  • Warehouse Operations
  • Safe Driving Practices
  • Punctual and Reliable
  • Customer Service

Timeline

Hub Delivery Driver

Autozone LLC
06.2018 - Current

Restaurant Hostess

Cheers
11.2017 - 04.2018

Call Center Representative

Convergys
06.2017 - 11.2017

GED -

Dover Adult Education

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Michelle Foster