Summary
Overview
Work History
Education
Skills
Timeline
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Michelle Foulks

Dunkirk,OH

Summary

Dynamic Online Marketing Coordinator and Telemarketing Specialist with a proven track record at Contemporary Remodeling, enhancing customer engagement and pipeline growth. Expert in digital advertising and keyword research, complemented by exceptional customer service and team collaboration skills. Achieved significant improvements in search engine rankings and sales conversion rates.


Results-driven adept at writing copy, developing strategies and analyzing data to optimize plans. Focused and industrious team player with top-notch problem-solving, communication, and organizational skills.

Overview

25
25
years of professional experience

Work History

Online Marketing Coordinator Creator

Self-employeed
01.2015 - Current
  • Developed and implemented techniques for increasing page visits and likes.
  • Collected and analyzed data to improve strategies.
  • Created content strategies for digital media.
  • Optimized website content and images to improve search engine rankings.
  • Conducted market research and competitor analysis to inform search marketing strategies.
  • Monitored and evaluated website analytics to identify trends and opportunities for improvement.
  • Managed project requirements and accomplished objectives by self-monitoring progress and promptly solving issues.
  • Used professional design tools to create characters, levels, vehicles, layouts and unique elements.

Telemarketing Specialist/Office Data Entry Clerk

Contemporary Remodeling
01.2000 - 12.2015
  • Completed daily cold calling and outreach to build sales pipeline.
  • Recorded contact information of customers and potential customers in internal database.
  • Answered questions about company offerings with knowledgeable responses about products and services.
  • Qualified leads and set up customer appointments for outside sales team.
  • Answered calls, took messages, and transferred calls to correct individuals.
  • Followed up with customers to solicit further sales.
  • Recorded and updated customer information in online systems.
  • Built relationships with customers using strong persuasion and active listening skills.
  • Informed current and prospective customers of promotions and new or upgraded products.
  • Completed daily and weekly sales reporting using assigned tools.
  • Called prospective customers in designated market area to qualify leads.

Education

High School Diploma -

Mansfield Sr. High
Mansfield, OH
06-1995

Skills

  • Digital advertising

  • Podcast production

  • Keyword research

  • Scheduling

  • Complaint resolution

  • Account updating

  • Microsoft outlook

  • Spreadsheets

  • Clerical support

  • Customer service

  • Service standard compliance

  • Tactful and diplomatic

  • Decision-making

  • Team collaboration

  • Researching

  • Data entry

  • Order processing

  • Retail marketing

  • Live chat support

  • Product education

Timeline

Online Marketing Coordinator Creator

Self-employeed
01.2015 - Current

Telemarketing Specialist/Office Data Entry Clerk

Contemporary Remodeling
01.2000 - 12.2015

High School Diploma -

Mansfield Sr. High

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Michelle Foulks